crime levels. The distinguished authors also discuss some of the less investigated aspects of professional team sports …

emphasis on customer satisfaction and switching costs as major predictors of customer loyalty. South Korea has now become one … validity of the traditional determinants of customer satisfaction in data-service oriented mobile markets, analyzes the effect … of customer satisfaction and switching costs on customer loyalty, and assesses the difference between 3G and LTE …

proper management of complaints on overall satisfaction. The results suggest that dissatisfaction is not a necessary … of improvement in the overall user satisfaction and profitabity of the firm. This result is of great interest for its …