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Online reviews and customer satisfaction : the use of Trustpilot by UK retail energy suppliers and three other sectors
Littlechild, Stephen C. - 2020
Persistent link: https://www.econbiz.de/10013206040
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Frontline employee inspiration in retailing : conceptualization, scale development, sources, and customer outcomes
Neumüller, Kathrin - 2022
Persistent link: https://www.econbiz.de/10013188011
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Towards monitoring and building customer share of wallet in physical retail with in-store and mobile information systems
Vuckovac, Denis - 2018
Persistent link: https://www.econbiz.de/10012163714
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Costumer reactions to real out-of-stocks
Helm, Roland; Hegenbart, Thomas - 2011
Persistent link: https://www.econbiz.de/10009155405
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Showrooms and B&M stores : omnichannel strategies for managing customer returns
Mandal, Prasenjit; Basu, Preetam; Saha, Kushal - 2020
Persistent link: https://www.econbiz.de/10012226240
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When offline stores reduce online returns
Hirche, Christian F.; Bijmolt, Tammo H. A.; Gijsenberg, … - 2021
Persistent link: https://www.econbiz.de/10012522241
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Versicherungswebsites aus Kundensicht : Gibt es einen Einfluß auf Zufriedenheit und Kaufabsicht?
Mahofsky, Katharina - 2006
Persistent link: https://www.econbiz.de/10003867985
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Digitalization of retailing: customer’s experiences, retail channel choices, and the chief digital officer
Hermes, Anna - 2022
Persistent link: https://www.econbiz.de/10014435147
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Segmenting members of a retailer loyalty programme using personnel-related service quality dimensions
Ograjenšek, Irena; Žabkar, Vesna - 2005
Persistent link: https://www.econbiz.de/10008657051