"Marketers increasingly understand that consumer decisions are often irrational, emotional and subconscious. A new generation of research tools, including behavioral economics, eye-tracking, implicit response measures, and facial coding can measure and illuminate these irrational drives....

"The current focus in many Fortune 500 companies is on consumer insights, where strategists develop deep consumer insight - or empathy--as a basis for flexible strategy formation. Strategic Empathy, therefore, is not a soft skill, but can be a powerful force for success. At the core of the...

Dieser Titel befasst sich mit der Psychologie des Online-Shoppings. Der Autor ist Experte für E-Commerce und vor allem Verkaufsförderung in Online-Shops. Hierzu hat er das "CLICK-Prinzip" entwickelt, das die 5 wichtigsten Eigenschaften eines erfolgreichen Web-Shops postuliert; im Deutschen...