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ECONIS (ZBW)
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1
Industrial source loyalty
Wind, Yoram
-
2008
Persistent link: https://www.econbiz.de/10003727052
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2
The strategic role of the salesforce in developing customer satisfaction across the relationship lifecycle
Jap, Sandy D.
-
2009
Persistent link: https://www.econbiz.de/10003836363
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3
Building and sustaining profitable customer loyalty for the 21st century
Kumar, V.
;
Shah, Denish
-
2009
Persistent link: https://www.econbiz.de/10003836466
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4
Understanding the service component of application service provision : an empirical analysis of satisfaction with ASP services
Susarla, Anjana
;
Barua, Anitesh
;
Whinston, Andrew B.
-
2009
Persistent link: https://www.econbiz.de/10003849031
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5
Product customization on the web : an empirical study of factors impacting choiceboard user satisfaction
Bharati, Pratyush
;
Chaudhury, Abhijit
-
2010
Persistent link: https://www.econbiz.de/10003911028
Saved in:
6
Investigating the impact of customer relationship management practices of e-commerce on online customer's web site satisfaction : a model-building approach
Lee, Su-fang
;
Jih, Wen-jang Kenny
;
Fang, Shyh-Rong
-
2010
Persistent link: https://www.econbiz.de/10003911045
Saved in:
7
The factors influence suppliers satisfaction of green supply chain management systems in Taiwan
Ko, Hsiu-chia
;
Tseng, Fan-chuan
;
Yin, Chun-po
;
Huang, …
-
2010
Persistent link: https://www.econbiz.de/10003911085
Saved in:
8
Human reseource practices, organizational climate, and customer satisfaction
Rogg, Kirk L.
;
Schmidt, David B.
;
Shull, Carla
; …
-
2007
Persistent link: https://www.econbiz.de/10003596006
Saved in:
9
Putting the service-profit chain to work
Heskett, James L.
;
Jones, Thomas O.
;
Loveman, Gary W.
; …
- In:
Harvard business review : HBR
86
(
2008
)
7/8
,
pp. 118-129
Persistent link: https://www.econbiz.de/10003736022
Saved in:
10
Connecting with your customers
2006
Persistent link: https://www.econbiz.de/10003292010
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