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Customer acceptance of IPTV after service failure : paper presented at the 22nd Biennial Conference of the International Telecommunications Society in Seoul, South Korea, June 24-2...
Chen, Yi-Ning Katherine - 2018
As a case study of the 2017 contract breach crisis involving Chunghwa Telecom (CHT) and its IPTV service, MOD, this study inspects the synergistic influences among perceived service quality, acceptance of technology, trust, satisfaction, and consumers' post-crisis repurchase intentions. With 546...
Persistent link: https://www.econbiz.de/10012005464
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Special issue: Services, regional development and innovation
Mas-Verdu, Francisco (contributor) - 2010
Persistent link: https://www.econbiz.de/10003992700
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Special issue: From value creation to customer satisfaction loyalty and brand equity
Dahlgaard-Park, Su Mi (contributor) - 2011
Persistent link: https://www.econbiz.de/10009504085
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Enhancing customer experience in the service industry : a global perspective
Altinay, Levent (ed.); Poudel, Surya (ed.) - 2016
Persistent link: https://www.econbiz.de/10011419571
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Special issue: e-Service : quality, satisfaction, behaviors and loyalty
Dahlgaard, Jens Jörn (contributor) - 2012
Persistent link: https://www.econbiz.de/10009625488
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Special issue on "doing more with less" with selected services marketing papers from the ANZMAC 2010 conference
Finsterwalder, Jörg (contributor) - Australian and New Zealand Marketing Academy - 2011
Persistent link: https://www.econbiz.de/10009407396
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Special issue: Relationship quality and customer satisfaction in service contexts
Dahlgaard-Park, Su Mi (contributor) - 2013
Persistent link: https://www.econbiz.de/10010125957
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Kundenmanagement als Erfolgsfaktor : Grundlagen des Tourismusmarketing
Hinterhuber, Hans H. (ed.); Bieger, Thomas (contributor) - 2004
Persistent link: https://www.econbiz.de/10001810504
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Special issue: Creativity and Innovation : First INBAM Conference (International Network of Business & Management Journals)
Peris-Ortiz, Marta (contributor) - 2011
Persistent link: https://www.econbiz.de/10009298421
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Stakeholder im Fokus : Management-Ansätze für Messeveranstalter
Luppold, Stefan (ed.) - 2017 - 2., überarbeitete Auflage
Persistent link: https://www.econbiz.de/10011595357