Similar Search Results

Towards a new model of "customer compliance" service provision

Kasabov, Edward; Warlow, Alex J. - In: European journal of marketing : EJM 44 (2010) 6, pp. 700-729

Persistent link: https://www.econbiz.de/10003989114

Service work and service workers : exploring the dynamics of front-line service encounters

Ogbonna, Emmanuel - In: Reassessing the employment relationship, (pp. 375-400). 2011

Persistent link: https://www.econbiz.de/10008859627

Does experience matter? : differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users

Dagger, Tracey S.; O'Brien, Timothy K. - In: European journal of marketing : EJM 44 (2010) 9/10, pp. 1528-1552

Persistent link: https://www.econbiz.de/10008661685

Small-business owners' knowledge and rural tourism establishment performance in Spain

Hernández-Maestro, Rosa M.; Muñoz-Gallego, Pablo A.; … - In: Journal of travel research : a quarterly publication of … 48 (2009/10) 1, pp. 58-77

Persistent link: https://www.econbiz.de/10003891314

Quality disclosure and certification : theory and practice

Dranove, David; Jin, Ginger Zhe - 2010

"This essay reviews the theoretical and empirical literature on quality disclosure and certification. After comparing quality disclosure with other quality assurance mechanisms and describing a brief history of quality disclosure, we address three key theoretical issues: (i) Why don't sellers...

Persistent link: https://www.econbiz.de/10003926667