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ECONIS (ZBW)
104
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1
Service level agreements : een literatuuroverzicht
Vandaele, Darline
(
contributor
);
Gemmel, Paul
(
contributor
)
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001749359
Saved in:
2
Towards a new model of "customer compliance" service provision
Kasabov, Edward
;
Warlow, Alex J.
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 700-729
Persistent link: https://www.econbiz.de/10003989114
Saved in:
3
Service quality models in banking : a review
Sangeetha, Jaya
;
Mahalingam, S.
- In:
International journal of Islamic and Middle Eastern …
4
(
2011
)
1
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009229436
Saved in:
4
Service work and service workers : exploring the dynamics of front-line service encounters
Ogbonna, Emmanuel
- In:
Reassessing the employment relationship
,
(pp. 375-400)
.
2011
Persistent link: https://www.econbiz.de/10008859627
Saved in:
5
Does experience matter? : differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users
Dagger, Tracey S.
;
O'Brien, Timothy K.
- In:
European journal of marketing : EJM
44
(
2010
)
9/10
,
pp. 1528-1552
Persistent link: https://www.econbiz.de/10008661685
Saved in:
6
Measuring the domain-specificity of creativity
Julmi, Christian
;
Scherm, Ewald
-
2016
Persistent link: https://www.econbiz.de/10011592431
Saved in:
7
Small-business owners' knowledge and rural tourism establishment performance in Spain
Hernández-Maestro, Rosa M.
;
Muñoz-Gallego, Pablo A.
; …
- In:
Journal of travel research : a quarterly publication of …
48
(
2009/10
)
1
,
pp. 58-77
Persistent link: https://www.econbiz.de/10003891314
Saved in:
8
Quality disclosure and certification : theory and practice
Dranove, David
;
Jin, Ginger Zhe
-
2010
quality
measurement
, the effect of third party disclosure on consumer choice and seller behavior, as well as the economics of …
Persistent link: https://www.econbiz.de/10003926667
Saved in:
9
Quality disclosure and certification : theory and practice
Dranove, David
;
Jin, Ginger Zhe
- In:
Journal of economic literature
48
(
2010
)
4
,
pp. 935-963
Persistent link: https://www.econbiz.de/10009160604
Saved in:
10
Teacher effects and teacher-related policies
Jackson, Clement
;
Rockoff, Jonah E.
;
Staiger, Douglas
- In:
Annual review of economics
6
(
2014
),
pp. 801-825
Persistent link: https://www.econbiz.de/10011380221
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