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Determinants of customer satisfaction in Islamic banking: evidence from Iran
Estiri, Mehrdad; Hosseini, Farshid; Yazdani, Hamidreza; … - In: International Journal of Islamic and Middle Eastern … 4 (2011) 4, pp. 295-307
satisfaction in the Islamic banking sector in Iran. Design/methodology/approach – The authors perform a review of the set of …
Persistent link: https://www.econbiz.de/10014826541
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Customer satisfaction factors (CSFs) with online banking services in an Islamic country
Sadeghi, Tooraj; Heidarzadeh Hanzaee, Kambiz - In: Journal of Islamic Marketing 1 (2010) 3, pp. 249-267
services in an Islamic country, Iran. Design/methodology/approach – The authors validate a measurement model for customer …
Persistent link: https://www.econbiz.de/10014878291
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The value of telecom subscribers and customer relationship management
Eskafi, Maryam; hossein hosseini, Seyyed; Mohammadzadeh … - In: Business Process Management Journal 19 (2013) 4, pp. 737-748
Purpose – In new business trends, gaining customers' satisfaction has a high order in the agenda of the organizations' objectives. The purpose of this paper is to investigate the customers' value in relation to customer relationship management (CRM). Design/methodology/approach – This...
Persistent link: https://www.econbiz.de/10014688883
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The relationship between customer satisfaction and customer relationship management system; a case study of Ghavamin Bank
Rezghi Rostami, Alireza; Valmohammadi, Changiz; … - In: Industrial and Commercial Training 46 (2014) 4, pp. 220-227
and customer satisfaction in branches of Ghavamin Bank in the capital city of Iran, Tehran. Design … importance of banking industry in Iran as a developing country, the results of this study could help policy makers of the …
Persistent link: https://www.econbiz.de/10014758608
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Differentiation by improving quality of services at the last touch point
Dadfar, Hossein; Brege, Staffan - In: International Journal of Quality and Service Sciences 4 (2012) 4, pp. 345-363
the service quality of pharmacies in a developing country (Iran) and adds depth to the understanding of the reasons behind …
Persistent link: https://www.econbiz.de/10014802502
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Customer involvement in service production, delivery and quality: the challenges and opportunities
Dadfar, Hossein; Brege, Staffan; Sarah Ebadzadeh … - In: International Journal of Quality and Service Sciences 5 (2013) 1, pp. 46-65
Purpose – The aim of this paper is to explore the role of customer involvement in service production and its possible effects on the quality of service delivery as well as customer satisfaction. Design/methodology/approach – Since the nature of the study is exploratory, the case study...
Persistent link: https://www.econbiz.de/10014802511
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Kundenzufriedenheit, Dienstleistungsqualität und die Bedeutung einzelner Leistungsparameter: Das Beispiel des Lindner Congress Hotels Cottbus
Eckert, Marit; Brusch, Michael; Kölling, Christian - In: Zeitschrift für Tourismuswissenschaft 3 (2011) 1, pp. 81-88
Zusammenfassung In diesem Beitrag wird die Kundenzufriedenheit und die Dienstleistungsqualität zur Beurteilung des …
Persistent link: https://www.econbiz.de/10014624255
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Advancing the country image construct from a public relations perspective
Buhmann, Alexander; Ingenhoff, Diana - In: Journal of Communication Management 19 (2015) 1, pp. 62-80
Purpose – The purpose of this paper is to develop and test a new model for the measurement of the constitution and effects of the country image as a central target construct in international public relations. Design/methodology/approach – The authors combine concepts from reputation...
Persistent link: https://www.econbiz.de/10014851373
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The drivers of a superior’s trust formation in his subordinate
Nitzl, Christian; Hirsch, Bernhard - In: Journal of Accounting & Organizational Change 12 (2016) 4, pp. 472-503
Purpose Because of the importance of accounting information to a manager’s decision-making process, his/her working relationship with his/her supporting management accountant is used as a paradigm of a superior-subordinate working relationship. This paper aims to analyze the drivers of trust...
Persistent link: https://www.econbiz.de/10014840654
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Using PLS path modeling in new technology research: updated guidelines
Henseler, Jörg; Hubona, Geoffrey; Ray, Pauline Ash - In: Industrial Management & Data Systems 116 (2016) 1, pp. 2-20
Purpose – Partial least squares (PLS) path modeling is a variance-based structural equation modeling (SEM) technique … understanding and use of PLS. The paper aims to discuss these issues. Design/methodology/approach – This paper aggregates new … insights and offers a fresh look at PLS path modeling. It presents new developments, such as consistent PLS, confirmatory …
Persistent link: https://www.econbiz.de/10014826081