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Self-service technology and the service encounter
Beatson, Amanda; Lee, Nick; Coote, Leonard V. - In: The service industries journal 27 (2007) 1/2, pp. 75-89
Persistent link: https://www.econbiz.de/10003454661
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Die Evolution des Self-Service
Lohse, Matthias - In: Wirtschaftsinformatik im Fokus der modernen …, (pp. 131-148). 2007
Persistent link: https://www.econbiz.de/10003476904
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Die kundenseitige Wahrnehmung der Servicequalität bei der Nutzung von SST
Gleitsmann, Sinje; Guttzeit, Mandy; Roschk, Holger - 2010
Sogenannte Self-Service-Technologien (SST), wie Bankautomaten, automatischer Self-Checkout in Hotels, Telefonbanking und Dienstleistungen, die der Kunde über das Internet bezieht (z.B. Onlinebanking) werden in den letzten Jahren zunehmend von Unternehmen genutzt, um den kostenintensiven,...
Persistent link: https://www.econbiz.de/10008663120
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New automated checkout systems
Litfin, Thorsten; Wolfram, Gerd - In: Retailing in the 21st century : current and future trends, (pp. 189-203). 2010
Persistent link: https://www.econbiz.de/10003938735
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The influence of consumer traits and demographics on intention to use retail self-service checkouts
Lee, Hyun-joo; Cho, Hyeon Jeong; Xu, Wenwen; Fairhurst, Ann - In: Marketing intelligence & planning 28 (2010) 1, pp. 46-58
Persistent link: https://www.econbiz.de/10003940434
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On characteristics influencing consumer's intention to use web-based self-service
Yang, Ming-hsien; Chen, Jason C. H.; Wu, Cheng-hang; … - In: Human systems management : HSM 29 (2010) 1, pp. 41-49
Persistent link: https://www.econbiz.de/10003972835
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Managing consumer resistance to innovations
Reinders, Machiel Jan - 2010
Persistent link: https://www.econbiz.de/10003973879
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The role of self-service technologies in restoring justice
Mattila, Anna S.; Cho, Wonae; Ro, Heejung Cheyenne - In: Journal of business research : JBR 64 (2011) 4, pp. 348-355
Persistent link: https://www.econbiz.de/10008859035
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e-SELFQUAL : a scale for measuring online self-service quality
Ding, David Xin; Hu, Paul Jen-Hwa; Sheng, Olivia R. Liu - In: Journal of business research : JBR 64 (2011) 5, pp. 508-515
Persistent link: https://www.econbiz.de/10008901456
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Self-service at UAE petrol forecourts : marketing in unfamiliar terrain?
Madichie, Nnamdi O. - In: International journal of business and globalisation : IJBG 6 (2011) 1, pp. 104-116
Persistent link: https://www.econbiz.de/10008908248