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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
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Does the rationale for implementing quality management practices matter?
Zhang, Dongli; Linderman, Kevin; Schroeder, Roger G. - In: Quality management journal : QMJ 21 (2014) 2, pp. 65-77
Persistent link: https://www.econbiz.de/10010357330
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Testing the dimensionality of the quality management construct
Elshaer, Ibrahim A.; Augustyn, Marcjanna M. - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 353-367
Persistent link: https://www.econbiz.de/10011558680
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Quality planning and analysis : from product development through use
Gryna, Frank M. - 2001 - 4. ed
Persistent link: https://www.econbiz.de/10001486450
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A new lot sentencing approach by variables inspection based on process yield
Wu, Chien-wei; Liu, Shih-Wen - In: International journal of production research 56 (2018) 12, pp. 4087-4099
Persistent link: https://www.econbiz.de/10011901417
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The management of quality assurance
Sinha, Madhav N. - 1985
Persistent link: https://www.econbiz.de/10013490536
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Return on quality (ROQ) : making service quality financially accountable
Rust, Roland T.; Zahorik, Anthony J.; Keiningham, Timothy - 1994
Persistent link: https://www.econbiz.de/10000888243
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Qualitätscontrolling und Unternehmensperformance : eine theoretische und empirische Analyse
Schmitz, Jochen A. - 1996
Persistent link: https://www.econbiz.de/10000587646
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Constructing a quality index : a statistical and a subjective-normative approach
Elsner, Wolfram - 1984
Persistent link: https://www.econbiz.de/10000419516