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Relationship marketing
25
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Strandvik, Tore
101
Liljander, Veronica
52
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23
Heinonen, Kristina
22
Edvardsson, Bo
21
Gummerus, Johanna
13
Rindell, Anne
13
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9
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8
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6
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6
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5
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5
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4
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4
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4
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3
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Hanken Svenska Handelshögskolan
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Dienstleistungsmarketing : eine Bestandsaufnahme ; Tagungsband zum 2. Workshop für Dienstleistungsmarketing, Innsbruck, Februar 1993
1
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Emergent strategies for e-business processes, services, and implications : advancing corporate frameworks
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ECONIS (ZBW)
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9
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101
Mapping the "roots" of the consumer's image-in-use of companies
Rindell, Anne
;
Edvardsson, Bo
;
Strandvik, Tore
- In:
The journal of product & brand management
19
(
2010
)
6
,
pp. 423-432
Persistent link: https://www.econbiz.de/10008704828
Saved in:
102
Corporate brand evolution: corporate brand images evolving in consumers' everyday life
Rindell, Anne
;
Strandvik, Tore
- In:
European business review : EBR ; the official journal …
22
(
2010
)
3
,
pp. 276-287
Persistent link: https://www.econbiz.de/10008412707
Saved in:
103
How to diagnose business-to-business relationships by mapping negative incidents
Strandvik, Tore
;
Holmlund, Maria
- In:
Journal of marketing management : MM
24
(
2008
)
3
,
pp. 361-382
Persistent link: https://www.econbiz.de/10008416659
Saved in:
104
Customer dominant value formation in service
Heinonen, Kristina
;
Strandvik, Tore
;
Voima, Päivi
- In:
European business review : EBR ; the official journal …
25
(
2013
)
2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10010085028
Saved in:
105
Konsumentperspektiv på aktiensparandet
Paltschik, Mikael
;
Strandvik, Tore
- In:
Ekonomiska Samfundets tidskrift
36
(
1983
)
1
,
pp. 25-36
Persistent link: https://www.econbiz.de/10009917756
Saved in:
106
From prescription to description: a critique and reorientation of service culture
Skålén, Per
;
Strandvik, Tore
- In:
Managing service quality : MSQ ; an international journal
15
(
2005
)
3
,
pp. 230-244
Persistent link: https://www.econbiz.de/10007150001
Saved in:
107
The effects of satisfaction and loyalty on profits and growth: products versus services
Edvardsson, Bo
;
Johnson, Michael D.
;
Gustafsson, Anders
; …
- In:
Total quality management
11
(
2000
)
7
,
pp. 917-928
Persistent link: https://www.econbiz.de/10007178171
Saved in:
108
Case studies - Is a critical incident critical for a customer relationship?
Edvardsson, Bo
;
Strandvik, Tore
- In:
Managing service quality : MSQ ; an international journal
10
(
2000
)
2
,
pp. 82-91
Persistent link: https://www.econbiz.de/10007180730
Saved in:
109
Communication as an element of service value
Heinonen, Kristina
;
Strandvik, Tore
- In:
International journal of service industry management : IJSIM
16
(
2005
)
2
,
pp. 186-198
Persistent link: https://www.econbiz.de/10007098491
Saved in:
110
Editorial
Grönroos, Chritian
;
Strandvik, Tore
- In:
Journal of marketing management : MM
13
(
1997
)
5
,
pp. 341-342
Persistent link: https://www.econbiz.de/10006997635
Saved in:
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