Rubalcaba, Luis; Michel, Stefan; Sundbo, Jon; Brown, … - In: Journal of Service Management 23 (2012) 5, pp. 696-715
innovation. Service innovation is not a monolithic construct; therefore, the opportunities for further research are … multidimensional framework of service innovation, with a particular emphasis on organizational and customer cocreation perspectives … develop service innovation strategies through the consideration of different levels, organizations, and perspectives …