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Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana
Chiguvi, Douglas - 2023
Persistent link: https://www.econbiz.de/10014281693
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Influence of media capabilities on trust in the sharing economy
Harrison, Andrew; Mirsadikov, Akmal; Luu, Truong - In: Journal of management information systems : JMIS 40 (2023) 3, pp. 953-982
Persistent link: https://www.econbiz.de/10014365187
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Integrating digital platform dynamics into customer orientation research : a systematic review and research agenda
Castell, Carolin; Kiefer, Jasmin; Schubach, Sebastian; … - In: Journal of business research : JBR 163 (2023), pp. 1-18
Persistent link: https://www.econbiz.de/10014303730
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Digitisation in retailing : the game-changing driver of industrial transformation
Sindhu, Mahwish; Qureshi, Tahir Masood; Singh, Sonia; … - In: International journal of intellectual property … 13 (2023) 1, pp. 22-39
Persistent link: https://www.econbiz.de/10014320965
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B2B service sales on a digital multi-sided platform : transformation from value chains to value networks
Heikinheimo, Minna; Hautamäki, Pia; Julkunen, Saara; … - In: Industrial marketing management : the international … 116 (2024), pp. 26-39
Persistent link: https://www.econbiz.de/10014456183
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Omnichannel approach to co-creating customer experiences through metaverse platforms
Singla, Babita (ed.); Shalender, Kumar (ed.);  … - 2024
Demystifies the complexities of integrating metaverse platforms into omnichannel business models. The book offers a roadmap, not only for understanding these emerging technologies but also for harnessing their transformative power to create immersive and empowered customer experiences
Persistent link: https://www.econbiz.de/10014462574
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Do noisy customer reviews discourage platform sellers? : empirical analysis of an online solar marketplace
Huang, Herbie; Sunar, Nur; Swaminathan, Jayashankar M.; … - In: Manufacturing & service operations management : M & SOM 25 (2023) 6, pp. 2195-2215
Persistent link: https://www.econbiz.de/10014437681
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Information services and omnichannel retailing strategy choices of e-commerce platforms with supplier competition
Hu, Fengying; Zhou, Zhenglong - In: Electronic commerce research 23 (2023) 4, pp. 2647-2689
Persistent link: https://www.econbiz.de/10014418187
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Understanding the roles of interaction and trust in formation of loyalty toward customer-to-customer (C2C) platforms
Ting, Liu; Ahn, Jiseon - In: Asia Pacific journal of marketing and logistics 35 (2023) 10, pp. 2565-2581
Persistent link: https://www.econbiz.de/10014430267
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Customer engagement with digitalized interactive platforms in retailing
Roy, Sanjit; Gaganpreet Singh; Sadeque, Saalem; … - In: Journal of business research : JBR 164 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014303995