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Generierung von Kundenwert durch mobile Dienste : Potenziale durch Kommunikation und Vernetzung
Meier, Roland - 2002 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001706415
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Industriekundenmanagement
Schaper, Thorsten - 2001
Persistent link: https://www.econbiz.de/10001607989
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Integration der virtuellen Community in das CRM : Konzeption, Rahmenmodell, Realisierung
Markus, Ursula - 2002
Persistent link: https://www.econbiz.de/10001672681
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Online revenue enhancement : a study of website design impact on customer trust
Duh, Fu-yann; Hu, Linda; Shang, Jennifer; Chow, Tai-hwa - In: International journal of revenue management : IJRM 1 (2007) 3, pp. 293-313
Persistent link: https://www.econbiz.de/10003818577
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Customers' purchasing criticality and post-service failure recovery satisfaction and restoration of trust of an online customer segment : an exploratory study
Butaney, Gul T.; Shekhar, Vaibhav; Butaney, Bhupin - In: The journal of current research in global business : JCRGB 14 (2011) 21, pp. 68-74
Persistent link: https://www.econbiz.de/10008860141
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Functional characteristics of banking websites and customer loyalty : the mediating role of online trust
Berraies, Sarra; Chtioui, Rached; Yahia, Karim Ben - In: The journal of applied business research 31 (2015) 3, pp. 911-923
Persistent link: https://www.econbiz.de/10011304803
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The use of the repertory grid technique in online trust research
Bauman, Antonina - In: Qualitative market research : an international journal 18 (2015) 3, pp. 362-382
Persistent link: https://www.econbiz.de/10011305121
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An empirical study to analyse consumer decision-making and their purchase intention towards products promoted via Internet marketing
Panda, Rajshree - In: International journal of collaborative enterprise : IJCEnt 4 (2014) 4, pp. 262-277
Persistent link: https://www.econbiz.de/10011346981
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Exploring antecedents of online group-buying : social commerce perspective
Lin, Cathy S.; Wu, Sheng - In: Human systems management : HSM 34 (2015) 2, pp. 133-147
Persistent link: https://www.econbiz.de/10011316590
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Building trust online : interactions among trust building mechanisms
Chang, Man Kit; Cheung, Waiman; Tang, Mincong - In: Information & management : the internat. journal of … 50 (2013) 7, pp. 439-445
Persistent link: https://www.econbiz.de/10010243594