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Service-oriented high-performance work practices as predictors of retail employees' work engagement and service climate perceptions
Kotzé, Theuns; Mostert, Pierre - In: Services marketing quarterly 42 (2021) 1/2, pp. 1-19
Persistent link: https://www.econbiz.de/10012607280
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Customer incivility and employee work engagement in the hospitality industry : roles of supervisor positive gossip and workplace friendship prevalence
Ugwu, Fabian Onyekachi; Onyishi, Ernest Ike; Anozie, … - In: Journal of hospitality and tourism insights 5 (2022) 3, pp. 515-534
Persistent link: https://www.econbiz.de/10013272796
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The mediating role of psychological distress between ostracism, work engagement, and turnover intentions : an analysis in the Cypriot hospitality context
Anasori, Elham; Bayighomog, Steven W.; De Vita, Glauco; … - In: International journal of hospitality management 94 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012495035
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Capitalising on employee's psychological wellbeing attributes in managing their retention : the adverse influence of workplace bullying and turnover intention
Coetzee, Melinde; Van Dyk, Jeannette - In: Psychology of retention : theory, research and practice, (pp. 157-177). 2018
Persistent link: https://www.econbiz.de/10012174837
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Co-workers with benefits : the influence of commitment uncertainty and status on employee engagement in romantic workplace relationships
Shuck, Brad; Owen, Jesse; Manthos, Megan; Quirk, Kelly; … - In: The journal of management development 35 (2016) 3, pp. 382-393
Persistent link: https://www.econbiz.de/10011569511
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The relationship of leaders' humor and employees' work engagement mediated by positive emotions : moderating effect of leaders' transformational leadership style
Goswami, Ashita; Nair, Prakash; Beehr, Terry A.; … - In: Leadership & organization development journal 37 (2016) 8, pp. 1083-1099
Persistent link: https://www.econbiz.de/10011623314
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A review of employee innovative behavior in services
Li, Minglong; Hsu, Cathy H. C. - In: International journal of contemporary hospitality management 28 (2016) 12, pp. 2820-2841
Persistent link: https://www.econbiz.de/10011610992
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The predictive effects of workplace ostracism on employee attitudes : a job embeddedness perspective
Lyu, Yijing; Zhu, Hong - In: Journal of business ethics : JOBE 158 (2019) 4, pp. 1083-1095
Persistent link: https://www.econbiz.de/10012061494
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Addressing employee diversity to foster their work engagement
Luu Trong Tuan; Rowley, Chris; Vo Thanh Thao - In: Journal of business research : JBR 95 (2019), pp. 303-315
Persistent link: https://www.econbiz.de/10011980098
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Impact of service climate and psychological capital on employee engagement : the role of organizational hierarchy
Kang, Hee Jung Annette; Busser, James A. - In: International journal of hospitality management 75 (2018), pp. 1-9
Persistent link: https://www.econbiz.de/10011944862