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Creating effective online customer experiences

Bleier, Alexander; Harmeling, Colleen M.; Palmatier, … - In: Journal of marketing 83 (2019) 2, pp. 98-119

Persistent link: https://www.econbiz.de/10012175912

Attitudinal loyalty towards online stores between loyal and disloyal clients : differences across four countries

Dikcius, Vytautas; Adomaviciute-Sakalauske, Karina; … - In: Organizations and markets in emerging economies 15 (2024) 1/30, pp. 74-89

The concept of loyalty has remained a central theme in business for over 50 years. This concept has gained additional attention with the growth of online retailing due to rapidly changing retail environments. Numerous studies have focused on the a ntecedents of online store loyalty; however,...

Persistent link: https://www.econbiz.de/10014535501

Relational benefits as predictors of relationship quality outcomes in online retailing

Maduku, Daniel K.; Mathaba, Ryan L. - In: Journal of electronic commerce in organizations : JECO 20 (2022) 1, pp. 1-34

Persistent link: https://www.econbiz.de/10014306932

Fashion shopping in multichannel retail : the role of technology in enhancing the customer experience

Blázquez, Marta - In: International journal of electronic commerce : IJEC 18 (2013/14) 4, pp. 97-116

Persistent link: https://www.econbiz.de/10010391419

Investigation of applied criteria for selecting online retailers : implications from the Indian market

Kolte, Ashutosh; Sangvikar, Balkrishan; Pawar, Avinash; … - In: International journal of enterprise network management … 12 (2021) 4, pp. 297-311

Persistent link: https://www.econbiz.de/10012797726

Engagement with chatbots versus augmented reality interactive technology in e-commerce

Moriuchi, Emi; Landers, V. Myles; Colton, Deborah; … - In: Journal of strategic marketing 29 (2021) 5, pp. 375-389

Persistent link: https://www.econbiz.de/10012588436

Future of brick and mortar retailing : how will it survive and thrive?

Sheth, Jagdish N. - In: Journal of strategic marketing 29 (2021) 7, pp. 598-607

Persistent link: https://www.econbiz.de/10012608880

"I can get no e-satisfaction" : what analytics say? : evidence using satisfaction data from e-commerce

Griva, Anastasia - In: Journal of retailing and consumer services 66 (2022), pp. 1-12

Persistent link: https://www.econbiz.de/10013209709

The end of the world as we know it? : the influence of online channels on the luxury customer experience

Klaus, Philipp - In: Journal of retailing and consumer services 57 (2020), pp. 1-7

Persistent link: https://www.econbiz.de/10012305877

Marketing strategy of electronic transaction services at an Indonesian retail company

Haikal; M. S. Mahrinasari; Hendrawaty, Ernie - In: The future opportunities and challenges of business in …, (pp. 20-23). 2020

Persistent link: https://www.econbiz.de/10012310675