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Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.; Grabowski, Andrea - In: International journal of consumer studies 37 (2013) 1, pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
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Impacts of store environmental cues on store love and loyalty : single-brand apparel retailers
Koo, Wanmo; Kim, Youn-kyung - In: Journal of international consumer marketing 25 (2013) 2, pp. 94-106
Persistent link: https://www.econbiz.de/10009737341
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Making customer engagement fun : customer-salesperson interaction in luxury fashion retailing
Kim, Jieun; Kim, Jae-eun - In: Journal of fashion marketing and management 18 (2014) 2, pp. 133-144
Persistent link: https://www.econbiz.de/10010384291
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Determinants of customer loyalty : a study in the context of private label apparel stores in India
Rathod, Chirag B.; Bhatt, Nishithkumar H. - In: The IUP journal of brand management : IJBRM 11 (2014) 1, pp. 47-60
Persistent link: https://www.econbiz.de/10010367906
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Customer satisfaction with loyalty card programs in the Austrian clothing retail sector : an empirical study of performance attributes using Kano's theory
Walter, Eva; Steyrer, Claudia; Wiesel, Stefan - In: European retail research 24 (2010) 1, pp. 71-95
Persistent link: https://www.econbiz.de/10008759807
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Impact of value congruence on affective commitment : examining the moderating effects
Zhang, Jing; Bloemer, Johanna M. - In: Journal of service management 22 (2011) 2, pp. 160-182
Persistent link: https://www.econbiz.de/10009155030
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Kundenwünsche im persönlichen Verkauf : eine empirische Analyse der Eindrucksbildung als Erfolgsfaktor
Schuchert-Güler, Pakize - 2001 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001530493
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Best Practice-Prozesse im Handel : Customer Relationship Management und Supply Chain Management
Zentes, Joachim; Janz, Markus; Kabuth, Peter; Swoboda, … - 2002
Persistent link: https://www.econbiz.de/10001691682
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Retaining or returning? : some insights for a better understanding of return behaviour
Foscht, Thomas; Ernstreiter, Karin; Maloles, Cesar; … - In: International journal of retail & distribution management 41 (2013) 2, pp. 113-134
Persistent link: https://www.econbiz.de/10009725789
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Impact of service quality on apparel Retail Customer Satisfaction-a study of select Metropolitan City Hyderabad
Nallamalli, Udaya Bhaskar; Shekhar, B.Raja - In: Journal of management research 3 (2011) 2, pp. 1-13
Persistent link: https://www.econbiz.de/10009726025