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Sources of satisfaction with luxury hotels for new, repeat, and frequent travelers : a PLS impact-asymmetry analysis
Lai, Ivan K. W.; Hitchcock, Michael - In: Tourism management : research, policies, practice 60 (2017), pp. 107-129
Persistent link: https://www.econbiz.de/10011675961
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The magic of destructive leadership : Laissez-Faire leadership and commitment to service quality
Pahi, Munwar H.; Hamid, Kamal Ab - In: International journal of economic perspectives : IJEP 10 (2016) 4, pp. 602-609
Persistent link: https://www.econbiz.de/10011762308
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La identidad y su correlación con la calidad en el servicio en una dirección municipal
Sotelo Asef, Jesús Guillermo; Vargas Hernández, Manuela - In: Revista internacional administración finanzas : RIAF 10 (2017) 6, pp. 29-40
Persistent link: https://www.econbiz.de/10011764002
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Developing service quality index for zakat institutions
Norazlina Abd Wahab; Zairy Zainol; Mahyuddin Abu Bakar; … - In: International journal of economics and financial issues … 6 (2016) 7, pp. 249-258
Persistent link: https://www.econbiz.de/10011783366
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An analytical study on logistics outsourcing impact on logistical service quality in supply chains : case study : industrial enterprises of Sumy region
Bilovodska, Olena; Gaidabrus, Nataliia; Ruban, Daria - In: Problems and perspectives in management : PPM ; … 15 (2017) 3, pp. 201-211
Persistent link: https://www.econbiz.de/10011853217
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Measuring and comparing service quality metrics through social media analytics : a case study
He, Wu; Tian, Xin; Hung, Andy; Akula, Vasudeva; Zhang, … - In: Information systems and e-business management : ISeB 16 (2018) 3, pp. 579-600
Persistent link: https://www.econbiz.de/10011956152
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La mediacion de la lealtad entre la calidad en el servicio y la comunicacion de boca en boca : un analisis empirico en la industria restaurantera
Amezcua, Bernardo; Peña de León, Alicia de la; … - In: Revista internacional administración finanzas : RIAF 11 (2018) 1, pp. 15-24
Persistent link: https://www.econbiz.de/10011926475
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A study on the effect of service quality on customer loyalty and corporate performance in financial industry
Liu, Chia-Ming; Wang, Tsung-Yuan - In: Problems and perspectives in management : PPM ; … 15 (2017) 2, pp. 355-363
Persistent link: https://www.econbiz.de/10011789276
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Service quality models : a gap study
Kiran; Singh, Ajmer - In: Business and Economic Research : BER 6 (2016) 1, pp. 464-480
Persistent link: https://www.econbiz.de/10011495036
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Determinants of service quality in education : service provider's perspective and academician's perspective
Kamakoty, Juhi; Sohani, Nagendra; Sohani, Neena - In: International journal of services and operations management 20 (2015) 2, pp. 141-164
Persistent link: https://www.econbiz.de/10011402371