//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Investments in consumer relati...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
33
Konsumentenverhalten
33
marketing
13
Beziehungsmarketing
12
Relationship marketing
12
Ethics
11
Ethik
10
Belgien
6
Belgium
6
Dienstleistungssektor
6
Service industry
6
Theorie
6
Theory
6
Business ethics
5
Dienstleistungsqualität
5
Einzelhandel
5
Innovation
5
Perception
5
Retail trade
5
Service quality
5
Unternehmensethik
5
Wahrnehmung
5
Customer satisfaction
3
E-commerce
3
Electronic Commerce
3
Gender
3
Innovation management
3
Innovationsmanagement
3
KMU
3
Kundenzufriedenheit
3
Ladendiebstahl
3
Prevention
3
Prävention
3
Robot
3
Roboter
3
SME
3
Service robots
3
Shoplifting
3
USA
3
Unethical consumer behavior
3
more ...
less ...
Online availability
All
Undetermined
28
Free
13
Type of publication
All
Article
79
Book / Working Paper
45
Type of publication (narrower categories)
All
Article in journal
30
Aufsatz in Zeitschrift
30
Arbeitspapier
24
Working Paper
24
Graue Literatur
17
Non-commercial literature
17
research-article
3
Aufsatz im Buch
2
Book section
2
Dissertation u.a. Prüfungsschriften
1
Lehrbuch
1
Textbook
1
more ...
less ...
Language
All
English
78
Undetermined
46
Author
All
Odekerken-Schröder, Gaby
59
Van Kenhove, Patrick
40
De Wulf, Kristof
17
Mahr, Dominik
17
Vermeir, Iris
14
De Bock, Tine
13
Wetzels, Martin
12
Wulf, Kristof De
8
Steenhaut, Sarah
7
Kenhove, Patrick Van
6
Odekerken- Schröder, Gaby
6
Oppen, Claudia van
6
Mennens, Kars
5
Ouwersloot, Hans
5
Bloemer, Josée
4
Geuens, Maggie
4
Hofstee, Natascha
4
Lemmink, Jos
4
Pandelaere, Mario
4
Semeijn, Janjaap
4
Weijters, Bert
4
Wijnen, Katrien
4
Becker, Marc
3
Bloemer, Johanna M.
3
Bossuyt, Saar
3
Ciuchita, Robert
3
Hendrickx, Hendrik
3
Kestens, Leen
3
Letterie, Wilko A.
3
Martens, Hilda
3
Oertzen, Anna-Sophie
3
Stead, Susan
3
Steins, Mark
3
Van Gils, Anita Elisabeth Jacqueline
3
Van Waterschoot, Walter
3
Van den Poel, Dirk
3
Baesens, Bart
2
Christensen, Glenn L.
2
Egmont-Petersen, Michael
2
Geeroms, Nele
2
more ...
less ...
Institution
All
Graduate School of Business and Economics (GSBE), School of Business and Economics
7
Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
6
Vlerick Business School
4
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Faculteit Toegepaste Economische Wetenschappen, Universiteit Antwerpen
1
Maastricht Research School of Economics of Technology and Organizations
1
Published in...
All
Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
18
Journal of business ethics : JOBE
9
Research Memorandum / Graduate School of Business and Economics (GSBE), School of Business and Economics
7
Journal of Service Management
6
Journal of service management
6
Research Memoranda / Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
Research memorandum / METEOR
4
Vlerick Leuven Gent Management School Working Paper Series
4
European journal of marketing : EJM
3
Journal of Services Marketing
3
Journal of business research : JBR
3
Journal of retailing
3
Psychology & marketing
3
European retail research
2
International journal of service industry management : IJSIM
2
International marketing review
2
Journal of economic psychology : research in economic psychology and behavioral economics
2
Journal of marketing
2
Journal of retailing and consumer services
2
Management information systems : mis quarterly
2
Business Economics Working Papers
1
Economisch en sociaal tijdschrift : een driemaandelijke uitgave van de Universitaire Faculteiten Sint-Ignatius te Antwerpen
1
Entrepreneurship and regional development : an international journal
1
European Journal of Operational Research
1
European Management Journal
1
European journal of operational research : EJOR
1
European management journal : publ. twice a year for the Scottish Business School
1
GSBE research memoranda
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Bank Marketing
1
International Marketing Review
1
International small business journal : researching entrepreneurship
1
Journal of Business Research
1
Journal of Consumer Marketing
1
Journal of Economic Psychology
1
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
1
Journal of consumer psychology : the official journal of the Society for Consumer Psychology
1
Journal of service research
1
Journal of service research : JSR
1
more ...
less ...
Source
All
ECONIS (ZBW)
59
OLC EcoSci
29
RePEc
22
Other ZBW resources
12
BASE
1
USB Cologne (EcoSocSci)
1
Showing
51
-
60
of
124
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
51
Constraints and dedication as drivers for relationship commitment : an empirical study in a health-care context
Odekerken-Schröder, Gaby
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001781964
Saved in:
52
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
53
What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien
;
Jaakkola, Elina
;
Hodgkinson, Ian R.
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
Saved in:
54
"Deal with it" : how coping with e-service innovation affects the customer experience
Ciuchita, Robert
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Journal of business research : JBR
103
(
2019
),
pp. 130-141
Persistent link: https://www.econbiz.de/10012104123
Saved in:
55
Drivers of continuous usage : a consumer perspective on mobile payment service ecosystems
Ciuchita, Robert
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Marketing and mobile financial services : a global …
,
(pp. 135-158)
.
2019
Persistent link: https://www.econbiz.de/10012003545
Saved in:
56
Exploring antecedents of service innovation performance in manufacturing SMEs
Mennens, Kars
;
Van Gils, Anita Elisabeth Jacqueline
; …
- In:
International small business journal : researching …
36
(
2018
)
5
,
pp. 500-520
Persistent link: https://www.econbiz.de/10011901166
Saved in:
57
Do we think and feel alike? : field evidence on developing a shared reality when dealing with service robots
Steins, Mark
;
Becker, Marc
;
Odekerken-Schröder, Gaby
; …
- In:
Journal of business research : JBR
180
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014556472
Saved in:
58
Generative AI in responsible conversational agent integration : guidelines for service managers
Sidaoui, Karim
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Organizational dynamics : a quarterly review of …
53
(
2024
)
2
,
pp. 1-7
Persistent link: https://www.econbiz.de/10014557697
Saved in:
59
Exploring SME's behavioural changes resulting from innovation policy : the effect of receiving a subsidy on intrapreneurship
Mennens, Kars
;
Letterie, Wilko A.
;
Van Gils, Anita …
- In:
Entrepreneurship and regional development : an …
34
(
2022
)
9/10
,
pp. 935-954
Persistent link: https://www.econbiz.de/10014226216
Saved in:
60
Toward multisensory customer experiences : a cross-disciplinary bibliometric review and future research directions
Stead, Susan
;
Wetzels, Ruud
;
Wetzels, Martin
; …
- In:
Journal of service research
25
(
2022
)
3
,
pp. 440-459
Persistent link: https://www.econbiz.de/10013395979
Saved in:
First
Prev
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->