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The cutting stock problem with mixed objectives: Two heuristics based on dynamic programming
Antonio, Julien; Chauvet, Fabrice; Chu, Chengbin; … - In: European Journal of Operational Research 114 (1999) 2, pp. 395-402
Persistent link: https://www.econbiz.de/10005347068
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On-line scheduling in a surface treatment system
Chauvet, Fabrice; Levner, Eugene; Meyzin, Leonid K.; … - In: European journal of operational research : EJOR 120 (2000) 2, pp. 382-392
Persistent link: https://www.econbiz.de/10006662379
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The cutting stock problem with mixed objectives: Two heuristics based on dynamic programming
Antonio, Julien; Chauvet, Fabrice; Chu, Chengbin; … - In: European journal of operational research : EJOR 114 (1999) 2, pp. 395-402
Persistent link: https://www.econbiz.de/10006668116
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Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Jouini, Oualid; Dallery, Yves; Akşin, Zeynep - In: International journal of production economics 120 (2009) 2, pp. 389-399
Persistent link: https://www.econbiz.de/10003888406
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Revenue management through dynamic cross selling in call centers
Örmeci, E. Lerzan; Akşin, O. Zeynep - In: Production and operations management : an international … 19 (2010) 6, pp. 742-756
Persistent link: https://www.econbiz.de/10008796702
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Modeling customer reactions to sales attempts : if cross-selling backfires
Güneş, Evrim D.; Akşin, O. Zeynep; Örmeci, E. Lerzan; … - In: Journal of service research : JSR 13 (2010) 2, pp. 168-183
Persistent link: https://www.econbiz.de/10003982846
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Peakedness-based staffing for call center outsourcing
Van den Schrieck, Jean-Christophe; Akşin, Zeynep; … - In: Production and operations management : an international … 23 (2014) 3, pp. 504-524
Persistent link: https://www.econbiz.de/10010355678
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Call centers with delay information : models and insights
Jouini, Oualid; Akşin, Zeynep; Dallery, Yves - In: Manufacturing & service operations management : M & SOM 13 (2011) 4, pp. 534-548
Persistent link: https://www.econbiz.de/10009388119
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Value creation in service delivery : relating market segmentation, incentives and operational performance
Guneş, Evrim D. (contributor); Akşin, Zeynep (contributor) - 2002 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001716443
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Capacity sizing in the presence of a common shared resource : staffing an inbound call center
Akşin, O. Zeynep; Harker, Patrick T. - 2000 - Rev. version of 98/79/TM
Persistent link: https://www.econbiz.de/10001634664