Lee‐Kelley, Liz; Gilbert, David; Mannicom, Robin - In: Marketing Intelligence & Planning 21 (2003) 4, pp. 239-248
Internet‐based companies need to remain competitive. One way of improving competitive advantage is to attract more … loyalty within an Internet, or e‐commerce, context. This study provides evidence of how to improve planning for customer … confounding element on loyalty and was included in the study for control. An exploratory study of Internet retailers, e …