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What motivates professional service firm employees to narture client dialogues?

Fischer, Alban Dominique; Sieg, Jan Henrik; Wallin, … - In: The service industries journal 34 (2014) 5, pp. 399-421

Persistent link: https://www.econbiz.de/10010379366

From value generating to partnership creating: highlighting the business-to-business information sharing service

Tai, Yi-Ming; Ku, Yi-Cheng - In: International journal of integrated supply management : … 11 (2017) 2/3, pp. 217-235

Persistent link: https://www.econbiz.de/10011846497

Involving customers in new service development

Edvardsson, Bo (ed.) - 2006

Persistent link: https://www.econbiz.de/10003333084

B2B services : linking service loyalty and brand equity

Rauyruen, Papassapa; Miller, Kenneth E.; Groth, Markus - In: The journal of services marketing 23 (2009) 3, pp. 175-186

Persistent link: https://www.econbiz.de/10009525757

Outsourcing customer support : the role of provider customer focus

Wuyts, Stefan; Rindfleisch, Aric; Citrin, Alka - In: Journal of operations management 35 (2015), pp. 40-55

Persistent link: https://www.econbiz.de/10011284727

CASE : managing customer relationship gaps at SKF

Nordin, Fredrik; Brozovic, Danilo; Kowalkowski, Christian; … - In: Journal of business market management : JBM 8 (2015) 2, pp. 455-463

This teaching case study focuses on SKF, a leading supplier of products, services and solutions. It consists of an overview of the company and then a narrative concentrating on the sudden loss of a large customer relationship. Moreover, it explores how central individuals devise various...

Persistent link: https://www.econbiz.de/10011379461

Accessing resources for service innovation : the critical role of network relationships

Rusanen, Helena; Halinen, Aino; Jaakkola, Elina - In: Journal of service management 25 (2014) 1, pp. 2-29

Persistent link: https://www.econbiz.de/10010260121

The role of learning in value co-creation in new technological B2B services

Komulainen, Hanna - In: The journal of business & industrial marketing 29 (2014) 3, pp. 238-252

Persistent link: https://www.econbiz.de/10010345207

Co-creating value from knowledge-intensive business services in manufacturing firms : the moderating role of relationship learning in supplier-customer interactions

Kohtamäki, Marko; Partanen, Jukka - In: Journal of business research : JBR 69 (2016) 7, pp. 2498-2506

Persistent link: https://www.econbiz.de/10011491352

Antecedents of system purchasing in B2B services

Immonen, Mika; Hallikas, Jukka; Pynnönen, Mikko - In: Journal of purchasing and supply management 22 (2016) 3, pp. 205-213

Persistent link: https://www.econbiz.de/10011554808