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The value profit chain : treat employees like customers and customers like employees
Heskett, James L.; Schlesinger, Leonard A. - 2003
Persistent link: https://www.econbiz.de/10001680137
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Service breakthroughs : changing the rules of the game
Heskett, James L. - 1990
Persistent link: https://www.econbiz.de/10000808572
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The chain-restaurant industry
Wyckoff, D. Daryl - 1978
Persistent link: https://www.econbiz.de/10000322742
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An econometric model of the textile industry in the United States
Wallace, William H.; Naylor, Thomas H.; Sasser, W. Earl - In: The review of economics and statistics 50 (1968) 1, pp. 13-22
Persistent link: https://www.econbiz.de/10002948098
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Managers with impact : versatile and inconsistent
Skinner, Wickham; Sasser, W. Earl - In: Harvard business review : HBR 55 (1977) 6, pp. 140-148
Persistent link: https://www.econbiz.de/10002807909
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The incline of quality
Leonard, Frank S.; Sasser, W. Earl - In: Survival strategies for American industry, (pp. 248-261). 1983
Persistent link: https://www.econbiz.de/10002380932
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Selling jobs in the service sector
Sasser, W. Earl; Arbeit, Stephen P. - In: Business horizons 19 (1976) 3, pp. 61-65
Persistent link: https://www.econbiz.de/10002736122
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Sequential sampling
Sasser, W. Earl; Graham, Daniel A.; Burdick, Donald S. - In: Computer simulation experiments with models of economic …, (pp. 223-246). 1971
Persistent link: https://www.econbiz.de/10002736151
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Selling jobs in the service sector
Sasser, W. Earl; Arbeit, Stephen P. - In: Business Horizons 19 (1976) 3, pp. 61-65
Persistent link: https://www.econbiz.de/10005326426
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CASE STUDY - Challenge the Boss or Stand Down? - A young executive who has the spine to stand up to his superior suddenly finds his back against the wall
Sasser, W. Earl - In: Harvard business review : HBR (2011), pp. 137-142
Persistent link: https://www.econbiz.de/10009265770