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Valuation of customers' word of mouth referrals : approach and first result
Bayón, Tomás - 2002
Persistent link: https://www.econbiz.de/10013441072
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A panel analytic view on core service buying in customer relationships : an example from the airline industry
Bayón, Tomás - 2003
Persistent link: https://www.econbiz.de/10013441074
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Are societal-level values still relevant measures in the twenty-first century businessworld? : a 39-society analysis
Ralston, David A.; Russell, Craig J.; Terpstra-Tong, Jane; … - In: Asia Pacific journal of management 41 (2024) 1, pp. 1-44
Persistent link: https://www.econbiz.de/10014531304
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Acceptance of remote services : perception, adoption and continued usage in organizational settings
Wünderlich, Nancy V. - 2009 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003877296
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How you remind me! : the influence of mobile push notifications on success rates in last-minute bidding
März, Armin; Lachner, Michael; Heumann, Christian; … - In: Journal of interactive marketing : a quarterly … 54 (2021), pp. 11-24
Persistent link: https://www.econbiz.de/10012592150
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Remote Services : neue Formen der Internationalisierung von Dienstleistungen
Holtbrügge, Dirk (ed.); Holzmüller, Hartmut H. (ed.);  … - 2007 - 1. Auflage
Persistent link: https://www.econbiz.de/10014006348
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Lifetime value predicition at early customer relationship stages ; Report No. 06-112
Wangenheim, Florian von - In: MSI reports : working paper series (2006) 2, pp. 101-124
Persistent link: https://www.econbiz.de/10009893459
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Kundenorientierte Führung von Dienstleistungsbetrieben
Wangenheim, Florian v. - In: Aspekte erfolgreicher Unternehmensgründungen : …, (pp. 243-257). 2005
Persistent link: https://www.econbiz.de/10003300153
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Der Einfluß von persönlicher Kommunikation auf Kundenzufriedenheit, Kundenbindung und Involvement : Design und Ergebnisse einer empirischen Studie im privaten Strommarkt
Wangenheim, Florian von; Bayón, Tomás; Weber, Lars - 2001
Persistent link: https://www.econbiz.de/10004663254
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Satisfaction, loyality and word of mouth within a firm's customer base : differences between stayers, switchers and referral switchers
Wangenheim, Florian von; Bayón, Tomás - 2001
Persistent link: https://www.econbiz.de/10004663257