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Kundenrückgewinnungsmanagement...
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Relationship marketing
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2,097
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1,918
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1,649
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1,502
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1,484
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1,474
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Bruhn, Manfred
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79
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55
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55
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54
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51
Hollebeek, Linda D.
51
Mattila, Anna S.
51
Florio, Massimo
50
Johansson, Per-Olov
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49
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47
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46
Piller, Frank T.
46
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43
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42
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41
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41
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40
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39
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37
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36
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35
Thaichon, Park
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34
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33
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33
Smith, Alan D.
33
Van den Poel, Dirk
33
Brent, Robert J.
32
Neslin, Scott A.
32
Viscusi, W. Kip
32
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Economics Department, Queen's University
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IGI Global
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Edward Elgar Publishing
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World Bank
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Books on Demand GmbH <Norderstedt>
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CESifo
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Organisation for Economic Co-operation and Development
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American Marketing Association
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CTS - Centre for Transport Studies Stockholm (KTH and VTI)
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6
Deutsches Institut für Normung
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of hospitality management
334
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249
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Journal of the Academy of Marketing Science
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Journal of strategic marketing
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Journal of benefit-cost analysis : JBCA
155
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
153
International journal of electronic customer relationship management : IJECRM
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Journal of service research : JSR
137
Journal of hospitality marketing & management
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NBER working paper series
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Journal of marketing
131
International journal of contemporary hospitality management
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Gabler Edition Wissenschaft
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Tourism management : research, policies, practice
125
Europäische Hochschulschriften / 5
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Journal of travel and tourism marketing
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Journal of retailing
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Working paper / National Bureau of Economic Research, Inc.
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Psychology & marketing
115
Asia Pacific journal of marketing and logistics
113
The journal of product & brand management
112
Marketing intelligence & planning
109
The journal of brand management : an international journal
108
European Journal of Marketing
107
European journal of marketing : EJM
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Cogent business & management
105
Journal of Business & Industrial Marketing
105
NBER Working Paper
105
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
103
Services marketing quarterly
99
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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European journal of operational research : EJOR
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ECONIS (ZBW)
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RePEc
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EconStor
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BASE
93
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61
Determinants of customers' complaint intention : empirical study in the context of China's retail industry
Jin, Li Yin
- In:
Nankai business review international
1
(
2010
)
1
,
pp. 87-99
Persistent link: https://www.econbiz.de/10003971964
Saved in:
62
Feedbackmanagement
Stauss, Bernd
- In:
Grundlagen des CRM : Strategie, Geschäftsprozesse und …
,
(pp. 441-473)
.
2011
Persistent link: https://www.econbiz.de/10008858200
Saved in:
63
Aussagen der Attributionstheorie zur Relevanz von Schuld unter Berücksichtigung der Kultur in Anbieter-Nachfrager-Beziehungen
Zhu, Yajing
-
2010
Persistent link: https://www.econbiz.de/10008903190
Saved in:
64
Fishing for compliments and complaints : the influence of solicited customer feedback and company acknowledgment on customer attitudes and intentions
Bone, Sterling A.
;
Lemon, Katherine N.
;
Liljenquist, …
- In:
MSI reports : working paper series
(
2009
)
3
,
pp. 51-75
Persistent link: https://www.econbiz.de/10003950188
Saved in:
65
Ausprägung eines Beschwerdemanagementsystems in KMU
Nissen, Dirk
;
Ahlers, Friedel
- In:
Kleine und mittlere Unternehmen : Herausforderungen und …
,
(pp. 231-244)
.
2010
Persistent link: https://www.econbiz.de/10003952508
Saved in:
66
The power of apology
Abeler, Johannes
;
Calaki, Juljana
;
Andree, Kai
;
Basek, …
- In:
Economics letters
107
(
2010
)
2
,
pp. 233-235
Persistent link: https://www.econbiz.de/10003991947
Saved in:
67
Service recovery expectation model : from the perspectives of consumers
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 873-889
Persistent link: https://www.econbiz.de/10003993297
Saved in:
68
Relevant factors that affect service recovery performance
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 891-910
Persistent link: https://www.econbiz.de/10003993299
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69
Perceived power inbalance and customer dissatisfaction
Lee, Jungki
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1113-1137
Persistent link: https://www.econbiz.de/10003996106
Saved in:
70
A simplified lean method to capture customer voice
Teehan, Robert
;
Tucker, Walter
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 175-188
Persistent link: https://www.econbiz.de/10003996738
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