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Service quality
20,662
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20,646
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10,537
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10,260
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6,176
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6,153
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5,280
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5,279
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4,434
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4,429
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4,024
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4,015
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2,564
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2,005
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1,976
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1,820
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1,804
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1,641
Gesundheitsversorgung
1,626
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1,598
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1,562
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Mattoo, Aaditya
191
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93
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76
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61
Bruhn, Manfred
58
Francois, Joseph F.
58
Adlung, Rudolf
53
Propper, Carol
53
Straume, Odd Rune
52
Ariu, Andrea
48
Wirtz, Bernd W.
48
Sauvé, Pierre
46
Hanushek, Eric Alan
45
Borchert, Ingo
44
Rivkin, Steven G.
43
Shepherd, Ben
43
Gassmann, Oliver
42
Han, Heesup
42
Parida, Vinit
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Nielsen, Christian
39
Roy, Martin
39
Whalley, John
39
Bouwman, Harry
38
Tarr, David G.
38
Brekke, Kurt R.
37
Nordås, Hildegunn Kyvik
36
Fink, Carsten
35
Gravelle, Hugh
35
Heinemann, Gerrit
35
Sáez, Sebastián
34
Krcmar, Helmut
33
Shingal, Anirudh
33
Prentice, Catherine
32
Gootiiz, Batshur
31
Langhammer, Rolf J.
30
Miroudot, Sébastien
30
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
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National Bureau of Economic Research
215
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193
OECD
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77
IGI Global
56
International Monetary Fund
46
World Bank
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
43
World Trade Organization
34
Verlag Dr. Kovač
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Economic Research and Statistics Division (ERSD), World Trade Organization (WTO)
24
World Bank Group
24
HAL
23
Springer-Verlag GmbH
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Books on Demand GmbH <Norderstedt>
19
Edward Elgar Publishing
18
Europäische Kommission
18
UNCTAD
18
UNCTAD / Secretariat
18
Weltbank
18
C.E.P.R. Discussion Papers
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Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
17
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16
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14
Organisation for Economic Co-operation and Development
13
Walter de Gruyter GmbH & Co. KG
13
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12
Verlag Franz Vahlen
12
Eric Cuvillier <Firma>
11
International Trade Centre
11
Haufe-Lexware GmbH & Co. KG
10
Shaker Verlag
10
Springer International Publishing
10
United States International Trade Commission
10
IESE Business School, Universidad de Navarra
9
International Telecommunications Society (ITS)
9
Redline Verlag
9
Springer Gabler <Firma>
9
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8
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International journal of hospitality management
409
Journal of business research : JBR
389
Journal of retailing and consumer services
339
SpringerLink / Bücher
333
The service industries journal
327
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
216
NBER working paper series
211
Working paper / National Bureau of Economic Research, Inc.
207
Springer eBook Collection
204
NBER Working Paper
189
Journal of air transport management
180
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
165
Technological forecasting & social change : an international journal
165
Industrial marketing management : the international journal for industrial and high-tech firms
143
Services marketing quarterly
143
Journal of hospitality marketing & management
138
The TQM journal : the international review of organizational improvement
129
Tourism management : research, policies, practice
125
Journal of business models : JOBM
124
Journal of travel and tourism marketing
123
Service business
122
Cogent business & management
118
International journal of quality and service sciences
118
International journal of quality & reliability management
113
International journal of productivity and quality management : IJPQM
111
Journal of service management
110
International journal of services and operations management
107
Journal of service research : JSR
104
Policy research working paper : WPS
104
Health care management review : HCM review
102
The accounting review : a publication of the American Accounting Association
95
Total quality management & business excellence
95
Discussion paper / Centre for Economic Policy Research
93
Discussion paper series / IZA
92
Quality management journal : QMJ
92
International journal of services, economics and management
91
Information systems and e-business management : ISeB
90
International journal of business information systems : IJBIS
88
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ECONIS (ZBW)
37,705
RePEc
887
EconStor
538
BASE
80
Other ZBW resources
40
USB Cologne (EcoSocSci)
37
OLC EcoSci
35
USB Cologne (business full texts)
22
ArchiDok
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39271
Marketing strategies for competitive advantage : structural equation modelling approach on agricultural sector industry in South India
Devakumar, G.
;
Barani, G.
- In:
International journal of business excellence
9
(
2016
)
2
,
pp. 225-239
Persistent link: https://www.econbiz.de/10011626884
Saved in:
39272
Methodologies for evaluating service quality : evidence from freight services
Gil Saura, Irene
;
Berenguer Contrí, Gloria
; …
- In:
International journal of transport economics : IJTE
44
(
2017
)
1
,
pp. 99-118
Persistent link: https://www.econbiz.de/10011661830
Saved in:
39273
¿Como influye el capital humano en la calidad de servicio? : una aplicación al sector bancario andorrano
Mariño-Mesías, Rosa M.
;
Rodríguez Antón, José Miguel
; …
- In:
Spanish journal of finance and accounting
44
(
2015
)
166
,
pp. 146-179
Persistent link: https://www.econbiz.de/10011555416
Saved in:
39274
Developing similarity based IPA under intuitionistic fuzzy sets to assess leisure bikeways
Chu, Chun-Hsiao
;
Guo, Yu-Jian
- In:
Tourism management : research, policies, practice
47
(
2015
),
pp. 47-57
Persistent link: https://www.econbiz.de/10010499517
Saved in:
39275
Determining the consequents of bank's service quality with mediating and moderating effects : an empirical study
Hossain, Mohammad Alamgir
;
Dwivedi, Yogesh Kumar
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 661-674
Persistent link: https://www.econbiz.de/10011305616
Saved in:
39276
Evaluating bikesharing service quality : a case study for BIXI, Montreal
Verma, Mukesh
;
Awasthi, Anjali
- In:
International journal of productivity and quality …
29
(
2020
)
1
,
pp. 45-61
Persistent link: https://www.econbiz.de/10012178477
Saved in:
39277
Impact of the dedicated infrastructure on bus service quality : an empirical analysis
González Morales, Felipe
;
Valdivieso, Vicente
;
Grange, …
- In:
Applied economics
51
(
2019
)
55
,
pp. 5961-5971
Persistent link: https://www.econbiz.de/10012197309
Saved in:
39278
Measuring and analysing the perception and service quality of various fitness studios in Delhi NCR
Gill, Kawal
;
Kalra, Jappanjyot Kaur
;
Singh, Dashmeet
- In:
Manthan : journal of commerce and management
6
(
2019
)
2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10012213148
Saved in:
39279
Evaluation of a multi-robot cafe based on service quality dimensions
Morita, Takeshi
;
Kashiwagi, Naho
;
Yorozu, Ayanori
; …
- In:
The review of socionetwork strategies
14
(
2020
)
1
,
pp. 55-76
Persistent link: https://www.econbiz.de/10012237413
Saved in:
39280
Service quality, visitor satisfaction and future behavior in the museum sector
Daskalaki, Vasiliki V.
;
Voutsa, Maria C.
;
Hatzithomas, …
- In:
Journal of Tourism, Heritage & Services Marketing : JTHSM
6
(
2020
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012159050
Saved in:
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