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Mattoo, Aaditya
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93
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58
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48
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48
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46
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44
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43
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43
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42
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42
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42
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40
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39
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39
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39
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39
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38
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38
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37
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36
Fink, Carsten
35
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35
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35
Sáez, Sebastián
34
Krcmar, Helmut
33
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33
Prentice, Catherine
32
Gootiiz, Batshur
31
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International journal of hospitality management
409
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389
Journal of retailing and consumer services
339
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333
The service industries journal
327
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
216
NBER working paper series
211
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207
Springer eBook Collection
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Auditing : a journal of practice & theory
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International journal of contemporary hospitality management
165
Technological forecasting & social change : an international journal
165
Industrial marketing management : the international journal for industrial and high-tech firms
143
Services marketing quarterly
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Journal of hospitality marketing & management
138
The TQM journal : the international review of organizational improvement
129
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125
Journal of business models : JOBM
124
Journal of travel and tourism marketing
123
Service business
122
Cogent business & management
118
International journal of quality and service sciences
118
International journal of quality & reliability management
113
International journal of productivity and quality management : IJPQM
111
Journal of service management
110
International journal of services and operations management
107
Journal of service research : JSR
104
Policy research working paper : WPS
104
Health care management review : HCM review
102
The accounting review : a publication of the American Accounting Association
95
Total quality management & business excellence
95
Discussion paper / Centre for Economic Policy Research
93
Discussion paper series / IZA
92
Quality management journal : QMJ
92
International journal of services, economics and management
91
Information systems and e-business management : ISeB
90
International journal of business information systems : IJBIS
88
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BASE
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USB Cologne (EcoSocSci)
37
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35
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22
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39281
Sources of satisfaction with luxury hotels for new, repeat, and frequent travelers : a PLS impact-asymmetry analysis
Lai, Ivan K. W.
;
Hitchcock, Michael
- In:
Tourism management : research, policies, practice
60
(
2017
),
pp. 107-129
Persistent link: https://www.econbiz.de/10011675961
Saved in:
39282
The magic of destructive leadership : Laissez-Faire leadership and commitment to service quality
Pahi, Munwar H.
;
Hamid, Kamal Ab
- In:
International journal of economic perspectives : IJEP
10
(
2016
)
4
,
pp. 602-609
Persistent link: https://www.econbiz.de/10011762308
Saved in:
39283
La identidad y su correlación con la calidad en el servicio en una dirección municipal
Sotelo Asef, Jesús Guillermo
;
Vargas Hernández, Manuela
- In:
Revista internacional administración finanzas : RIAF
10
(
2017
)
6
,
pp. 29-40
Persistent link: https://www.econbiz.de/10011764002
Saved in:
39284
Developing service quality index for zakat institutions
Norazlina Abd Wahab
;
Zairy Zainol
;
Mahyuddin Abu Bakar
; …
- In:
International journal of economics and financial issues …
6
(
2016
)
7
,
pp. 249-258
Persistent link: https://www.econbiz.de/10011783366
Saved in:
39285
An analytical study on logistics outsourcing impact on logistical service quality in supply chains : case study : industrial enterprises of Sumy region
Bilovodska, Olena
;
Gaidabrus, Nataliia
;
Ruban, Daria
- In:
Problems and perspectives in management : PPM ; …
15
(
2017
)
3
,
pp. 201-211
Persistent link: https://www.econbiz.de/10011853217
Saved in:
39286
Measuring and comparing service quality metrics through social media analytics : a case study
He, Wu
;
Tian, Xin
;
Hung, Andy
;
Akula, Vasudeva
;
Zhang, …
- In:
Information systems and e-business management : ISeB
16
(
2018
)
3
,
pp. 579-600
Persistent link: https://www.econbiz.de/10011956152
Saved in:
39287
La mediacion de la lealtad entre la calidad en el servicio y la comunicacion de boca en boca : un analisis empirico en la industria restaurantera
Amezcua, Bernardo
;
Peña de León, Alicia de la
; …
- In:
Revista internacional administración finanzas : RIAF
11
(
2018
)
1
,
pp. 15-24
Persistent link: https://www.econbiz.de/10011926475
Saved in:
39288
A study on the effect of service quality on customer loyalty and corporate performance in financial industry
Liu, Chia-Ming
;
Wang, Tsung-Yuan
- In:
Problems and perspectives in management : PPM ; …
15
(
2017
)
2
,
pp. 355-363
Persistent link: https://www.econbiz.de/10011789276
Saved in:
39289
Service quality models : a gap study
Kiran
;
Singh, Ajmer
- In:
Business and Economic Research : BER
6
(
2016
)
1
,
pp. 464-480
Persistent link: https://www.econbiz.de/10011495036
Saved in:
39290
Determinants of service quality in education : service provider's perspective and academician's perspective
Kamakoty, Juhi
;
Sohani, Nagendra
;
Sohani, Neena
- In:
International journal of services and operations management
20
(
2015
)
2
,
pp. 141-164
Persistent link: https://www.econbiz.de/10011402371
Saved in:
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