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Risk factors at the travel destination : their impact on air travel satisfaction and repurchase intention
An, Myungsook; Lee, Chongho; Noh, Yonghwi - In: Service business : an international journal 4 (2010) 2, pp. 155-166
Persistent link: https://www.econbiz.de/10003983367
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E-service quality perceptions : a cross-cultural comparison of American and Korean consumers
Kim, Jung-hwan; Kim, Chungho - In: Journal of research in interactive marketing : … 4 (2010) 3, pp. 257-275
Persistent link: https://www.econbiz.de/10008656150
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Integration of firm's resource and capability to implement enterprise CRM : a case study of a retail bank in Korea
Kim, Hyung-su; Kim, Young-gul; Park, Chan-wook - In: Decision support systems : DSS ; the international journal 48 (2009/10) 2, pp. 313-322
Persistent link: https://www.econbiz.de/10003943483
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A comparative analysis of the ports of Incheon and Shanghai : the cognitive service quality of ports, customer satisfaction, and post-behaviour
Cho, Chul-ho; Kim, Byung-il; Hyŏn, Chae-hun - In: Total quality management & business excellence : an … 21 (2010) 9/10, pp. 919-930
Persistent link: https://www.econbiz.de/10008660477
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The effects of advertising spending on brand loyalty in services
Ha, Hong Youl; John, Joby; Janda, Swinder; Muthaly, … - In: European journal of marketing : EJM 45 (2011) 4, pp. 673-691
Persistent link: https://www.econbiz.de/10009010593
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Do loyalty groups differ in the role of trust in online tourism shopping? : a process perspective
Kim, Myung-Ja; Chung, Namho; Lee, Choong-Ki; Kim, Joung-man - In: Journal of travel and tourism marketing 29 (2012) 3/4, pp. 352-368
Persistent link: https://www.econbiz.de/10009571555
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Beyond the technology adoption : technology readiness effects on post-adoption behavior
Son, Minhee; Han, Kyesook - In: Journal of business research : JBR 64 (2011) 11, pp. 1178-1182
Persistent link: https://www.econbiz.de/10009380580
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The impact of tour quality and tourist satisfaction on tourist loyalty : the case of Chinese tourists in Korea
Lee, Sangjae; Jeon, Sungil; Kim, Doyoung - In: Tourism management : research, policies, practice 32 (2011) 5, pp. 1115-1124
Persistent link: https://www.econbiz.de/10009161069
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Impact-range performance analysis and asymmetry analysis for improving quality of Korean food attributes
Back, Ki-joon - In: International journal of hospitality management 31 (2012) 2, pp. 535-543
Persistent link: https://www.econbiz.de/10009503288
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Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo; Yoo, Joanne Jung-eun; Lee, Gyehee - In: International journal of contemporary hospitality management 24 (2012) 3, pp. 381-401
Persistent link: https://www.econbiz.de/10009544820