Narrow search
Showing 131 - 140 of 633,196
Cover Image
Approximation and analysis of a call center with flexible and specialized servers
Shumsky, Robert A. - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 307-330
Persistent link: https://www.econbiz.de/10002094540
Cover Image
Performance analysis of an inbound call center with skills-based routing : a priority queueing system with two classes of impatient customers and heterogeneous agents
Stolletz, Raik; Helber, Stefan - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 331-352
Persistent link: https://www.econbiz.de/10002094550
Cover Image
The impact of retrials on call center performance
Aguir, Salah; Karaesmen, Fikri; Akşin, O. Zeynep; … - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 353-376
Persistent link: https://www.econbiz.de/10002094565
Cover Image
The impact of customers' patience on delay and abandonment : some empirically-driven experiments with the M/M/n+G queue
Mandelbaum, Avi; Zeltyn, Sergey - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 377-411
Persistent link: https://www.econbiz.de/10002094576
Cover Image
Optimal sharing of surgical costs in the presence of queues
González, Paula; Herrero Blanco, Carmen - In: Mathematical methods of operations research 59 (2004) 3, pp. 435-446
Persistent link: https://www.econbiz.de/10002138442
Cover Image
Streams of events and performance of queuing systems : the basic anatomy of arrival/departure processes, when the focus is set on autocorrelation
Nielsen, Erland Hejn (contributor) - 2004
Persistent link: https://www.econbiz.de/10002978219
Cover Image
A game theoretic model of the relationship between prices and waiting times
Farnworth, Michael G. - In: Journal of health economics 22 (2003) 1, pp. 47-60
Persistent link: https://www.econbiz.de/10001728963
Cover Image
An intuitive condition for stability and performance analysis of multiclass queueing networks
Glazebrook, Kevin D.; Niño-Mora, José - 1999
Persistent link: https://www.econbiz.de/10001428361
Cover Image
Management of surgical waiting lists in public hospitals
Rodríquez Uría, Mari Victoria (contributor) - In: Research and practice in multiple criteria decision …, (pp. 473-482). 2000
Persistent link: https://www.econbiz.de/10001498035
Cover Image
On the distribution of calls in a wireless network driven by fluid traffic
Ule, Aljaz̆; Boucherie, Richard J. - 2000
Persistent link: https://www.econbiz.de/10001501483