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Betriebsorganisation im Unternehmen der Zukunft
Luczak, Holger (ed.); Stich, Volker (contributor) - 2004
. Professionelles Dienstleistungsmanagement - Marktvorteile durch kundenorientierte Dienstleistungsprodukte.- Komplex 3 …
Persistent link: https://www.econbiz.de/10001805920
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Services management research : review, integration, and future directions
Subramony, Mahesh; Pugh, S. Douglas - In: Journal of management : JOM 41 (2015) 1, pp. 349-373
Persistent link: https://www.econbiz.de/10010475393
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Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru; Vargo, Stephen L. - In: The journal of services marketing 29 (2015) 6/7, pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
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The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E. - In: Human resource management review 26 (2016) 1, pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
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Service orientation in delivery : perspectives from employees, customers, and managers
Frimpong, Kwabena - In: Services marketing quarterly 35 (2014) 1, pp. 54-67
Persistent link: https://www.econbiz.de/10010346092
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Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L. - In: The journal of services marketing 30 (2016) 1, pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
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Experience psychology : a proposed new subfield of service management
Chase, Richard B.; Dasu, Sriram - In: Journal of service management 25 (2014) 5, pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
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Customer use of virtual channels in multichannel services : does type of activity matter?
Sousa, Rui; Amorim, Marlene; Rabinovich, Elliot; … - In: Decision sciences : DS 46 (2015) 3, pp. 623-657
Persistent link: https://www.econbiz.de/10011476317
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Kunden und Kundenbeziehungen als Ressourcen von Dienstleistungsunternehmungen : eine Analyse aus der Perspektive der ressourcenbasierten Ansätze des strategischen Managements
Gouthier, Matthias H. J.; Schmid, Stefan - In: Die Betriebswirtschaft : DBW 61 (2001) 2, pp. 223-239
Persistent link: https://www.econbiz.de/10001570575
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Gefühlsarbeit in Dienstleistungsinteraktionen
Nerdinger, Friedemann W. - In: Interaktionen im Dienstleistungsbereich, (pp. 501-519). 2001
Persistent link: https://www.econbiz.de/10001555459