//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Multichannel customer manageme...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
83
Relationship marketing
83
Consumer behaviour
72
Konsumentenverhalten
72
Distribution channel
27
Einzelhandel
27
Retail trade
27
Vertriebsweg
27
Markenführung
25
Brand management
24
Kundenwert
22
Customer value
21
Marketingmanagement
21
Marketing management
20
Marketingtheorie
17
Customer satisfaction
16
E-commerce
16
Electronic Commerce
16
Kundenzufriedenheit
16
Marketing theory
16
Theorie
16
Theory
16
Marketing
15
Netherlands
14
Niederlande
14
Sales promotion
14
Verkaufsförderung
14
Internet marketing
13
Online retailing
13
Online-Handel
13
Online-Marketing
13
Kundenbindungsprogramm
12
Loyalty program
12
Brand image
11
Markenimage
11
Schätzung
11
Estimation
10
USA
10
United States
10
Dienstleistungsqualität
9
more ...
less ...
Online availability
All
Free
89
Undetermined
76
Type of publication
All
Article
251
Book / Working Paper
127
Type of publication (narrower categories)
All
Article in journal
122
Aufsatz in Zeitschrift
122
Working Paper
42
Arbeitspapier
41
Graue Literatur
29
Non-commercial literature
29
Aufsatz im Buch
16
Book section
16
Collection of articles of several authors
3
Sammelwerk
3
Aufsatzsammlung
2
Conference paper
2
Konferenzbeitrag
2
research-article
2
Bibliografie enthalten
1
Bibliography included
1
Conference proceedings
1
Hochschulschrift
1
Konferenzschrift
1
Systematic review
1
Thesis
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
242
Undetermined
126
German
6
Dutch
4
Author
All
Verhoef, Peter C.
227
Neslin, Scott A.
115
Verhoef, Peter
32
Franses, Philip Hans
27
Sloot, Laurens M.
23
Donkers, Bas
21
Ailawadi, Kusum L.
16
Vroomen, Björn
15
Bijmolt, Tammo H. A.
14
Doorn, Jenny van
14
Gedenk, Karen
14
Lemon, Katherine N.
13
Dorotic, Matilda
11
Kopalle, Praveen K.
11
Langerak, Fred
11
Lehmann, Donald R.
10
Sun, Baohong
10
Leeflang, Peter
9
Prins, Remco
9
Heerde, Harald J. van
8
Bijmolt, Tammo H.A.
7
Fok, Dennis
7
Krafft, Manfred
7
Blattberg, Robert C.
6
Hoekstra, Janny C.
6
Konuş, Umut
6
Leeflang, Peter S.H.
6
Stremersch, Stefan
6
Wieringa, Jaap E.
6
Wiesel, Thorsten
6
Cornet, Maarten
5
Hoffman, Donna L.
5
Kannan, P. K.
5
Torres, Anna
5
Ansari, Asim
4
Antonides, Gerrit
4
Beckers, Sander F. M.
4
Bolton, Ruth N.
4
Bügel, Marnix S.
4
Gensler, Sonja
4
more ...
less ...
Institution
All
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
20
Erasmus Research Institute of Management
10
Centraal Planbureau (CPB), Government of the Netherlands
3
Sloan School of Management, Massachusetts Institute of Technology (MIT)
2
Department of Economics and Business, Universitat Pompeu Fabra
1
Econometrisch Instituut <Rotterdam>
1
Erasmus Universiteit Rotterdam / Sectie Marktanalyse
1
Faculteit der Economische Wetenschappen, Erasmus Universiteit Rotterdam
1
Instituto sobre Desarrollo Empresarial (INDEM), Universidad Carlos III de Madrid
1
more ...
less ...
Published in...
All
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
30
Journal of retailing
26
ERIM Report Series Research in Management
20
Journal of marketing
20
ERIM report series research in management
19
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
13
Journal of marketing research : JMR
13
MSI reports : working paper series
13
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
10
Tuck School of Business working paper / Tuck School of Business at Dartmouth
10
Marketing Science
8
Journal of the Academy of Marketing Science
7
Marketing letters : a journal of research in marketing
7
Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES
6
CPB document
4
Foundations and trends in marketing : FTMKT
4
Journal of business research : JBR
4
Management science : journal of the Institute for Operations Research and the Management Sciences
4
Marketing Letters
4
Retailing in the 21st century : current and future trends
4
ERIM Report Series Reference
3
Journal of retailing and consumer services
3
Journal of service research : JSR
3
Management Science
3
Manuskripte aus den Instituten für Betriebswirtschaftslehre der Universität Kiel
3
Rotterdam Institute for Business Economic Studies
3
Decision support systems : DSS ; the international journal
2
European Journal of Marketing
2
European Management Journal
2
European journal of marketing : EJM
2
European management journal
2
European review of agricultural economics : ERAE
2
Foundations and Trends(R) in Marketing
2
GfK marketing intelligence review
2
GfK marketing intelligence review : Marketingforschung für die Praxis
2
Handbook of research on customer equity in marketing
2
International journal of forecasting
2
International journal of management reviews : IJMR
2
Journal of interactive marketing
2
Long range planning : LRP ; international journal of strategic management
2
more ...
less ...
Source
All
ECONIS (ZBW)
234
OLC EcoSci
83
RePEc
55
USB Cologne (EcoSocSci)
3
Other ZBW resources
2
EconStor
1
Showing
21
-
30
of
378
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
21
The impact of adoption timing on new service usage and early disadoption
Prins, Remco
;
Verhoef, Peter C.
;
Franses, Philip Hans
- In:
International journal of research in marketing : IJRM ; …
26
(
2009
)
4
,
pp. 304-313
Persistent link: https://www.econbiz.de/10003906417
Saved in:
22
Marketing communication drivers of adoption timing of a new e-service among existing customers
Prins, Remco
(
contributor
);
Verhoef, Peter C.
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003484688
Saved in:
23
The moderating roles of relationship quality and dependency in retailers’ new product adoption decisions
Everdingen, Yvonne Maria van
(
contributor
); …
-
2008
Persistent link: https://www.econbiz.de/10008662388
Saved in:
24
Out-of-stock : reactions, antecedents, management solutions, and a future perspective
Verhoef, Peter C.
;
Sloot, Laurens M.
- In:
Retailing in the 21st century : current and future trends
,
(pp. 285-299)
.
2010
Persistent link: https://www.econbiz.de/10003938756
Saved in:
25
A comparison of customer commitment in five sectors using the psychological investment model
Bügel, Marnix S.
;
Bunk, Abraham P.
;
Verhoef, Peter C.
- In:
Journal of relationship marketing : innovations & …
9
(
2010
)
1
,
pp. 2-29
Persistent link: https://www.econbiz.de/10003974297
Saved in:
26
Drivers of peak sales for pharmaceutical brands
Fischer, Marc
;
Leeflang, Peter
;
Verhoef, Peter C.
- In:
Quantitative marketing and economics : QME
8
(
2010
)
4
,
pp. 429-460
Persistent link: https://www.econbiz.de/10008826272
Saved in:
27
Customer value management : an overview and research agenda
Verhoef, Peter C.
;
Doorn, Jenny van
;
Dorotic, Matilda
- In:
Marketing : journal of research and management
3
(
2007
)
2
,
pp. 105-120
Persistent link: https://www.econbiz.de/10003585098
Saved in:
28
Managing customer relationships in business markets : the role of critical incidents
Doorn, Jenny van
;
Verhoef, Peter C.
- In:
MSI reports : working paper series
(
2007
)
1
,
pp. 27-50
Persistent link: https://www.econbiz.de/10003605771
Saved in:
29
Der nichtlineare Zusammenhang zwischen Einstellungen und Verhalten : Verbraucher mit einem ausgeprägten Umweltbewusstsein verhalten sich auch umweltbewusst
Doorn, Jenny van
;
Verhoef, Peter C.
- In:
Jahrbuch der Absatz- und Verbrauchsforschung
54
(
2008
)
1
,
pp. 26-41
Persistent link: https://www.econbiz.de/10003701315
Saved in:
30
The quest for citations : drivers of article impact
Stremersch, Stefan
(
contributor
); …
-
2006
Persistent link: https://www.econbiz.de/10003392104
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->