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The measurement of the construct satisfaction in higher education
Alves, Helena; Raposo, Mário - In: The service industries journal 29 (2009) 1/2, pp. 203-218
Persistent link: https://www.econbiz.de/10003849585
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Perspectives of small retailers in the organic market : customer satisfaction and customer enthusiasm
Lülfs-Baden, Frederike; Bolten, Jan; Kennerknecht, Raphael - In: Journal of food products marketing 15 (2009) 3, pp. 267-282
Persistent link: https://www.econbiz.de/10003882711
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A paradigm for examining second-order factor models employing structural equation modeling
Koufteros, Xenophon; Babbar, Sunil; Kaighobadi, Mehdi - In: International journal of production economics 120 (2009) 2, pp. 633-652
Persistent link: https://www.econbiz.de/10003888531
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Do we fully understand the critical success factors of customer satisfaction with industrial goods? : extending Festge and Schwaiger's model to account for unobserved heterogeneity
Sarstedt, Marko; Schwaiger, Manfred; Ringle, Christian M. - In: Journal of business market management : jbm 3 (2009) 3, pp. 185-206
Persistent link: https://www.econbiz.de/10003893703
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Intranet usage, managerial satisfaction and performance impact : an empirical analysis
Norzaidi, Mohd Daud; Chong, Siong Choy; Salwani, … - In: International journal of business and systems research 3 (2009) 4, pp. 481-496
Persistent link: https://www.econbiz.de/10003897836
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Der paralysierte Konsument : eine empirische Studie zur Unentschlossenheit bei der Wahl von Mobilfunktarifen
Huber, Frank; Vogel, Johannes; Matthes, Isabel; … - 2009 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003872653
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Investigating the impact of customer relationship management practices of e-commerce on online customer's web site satisfaction : a model-building approach
Lee, Su-fang; Jih, Wen-jang Kenny; Fang, Shyh-Rong - 2010
Persistent link: https://www.econbiz.de/10003911045
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Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach
Yoon, Yoo-shik; Lee, Jin-soon; Lee, Choong-Ki - In: International journal of hospitality management 29 (2010) 2, pp. 335-342
Persistent link: https://www.econbiz.de/10003971465
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Investigating relationships between organisational commitment, employee empowerment, customer intelligence and Customer Relationship Performance among small service firms
Suntornpithug, Nichaya; Karaatli, Gokhan M.; Khamalah, … - In: International journal of services technology and management 14 (2010) 1, pp. 77-91
Persistent link: https://www.econbiz.de/10003978032
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Investigating the link between service quality, value, satisfaction and behavioural intentions in a public sector bank in India
Gera, Rajat - In: International journal of services, economics and management 3 (2011) 1, pp. 3-20
Persistent link: https://www.econbiz.de/10008908368