Quality is today, in conditions of strong competition and increasing demands of guests became the foundation for survival in the tourist market and profitability. The quality of service in small independent hotels is important for successful business. If quality is what the guests want,...

The tourism industry is experiencing its greatest expansion since the time of Thomas Cook until today. Namely, the last 20 years have been a sign of dominant growth and development of tourism, in addition to the fact that at the same time, the world economy is under attack from economic crises....