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Relationship marketing
26,367
Beziehungsmarketing
25,692
Customer satisfaction
15,533
Kundenzufriedenheit
13,950
Consumer behaviour
11,766
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11,574
Service quality
7,879
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7,684
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3,037
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2,961
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2,868
Brand management
2,834
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2,821
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2,778
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2,769
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2,467
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2,466
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2,335
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2,334
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2,246
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2,189
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2,180
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2,177
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2,040
Marketing management
2,027
Online-Handel
1,917
Online retailing
1,909
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1,817
Internet marketing
1,805
Einzelhandel
1,753
Retail trade
1,737
USA
1,734
United States
1,666
Customer service
1,661
Vertrauen
1,647
Confidence
1,642
Kundenservice
1,591
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1,571
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Homburg, Christian
141
Bruhn, Manfred
127
Han, Heesup
91
Kumar, V.
84
Huber, Frank
75
Windsperger, Josef
75
Lafontaine, Francine
66
Perrigot, Rozenn
62
Verhoef, Peter C.
62
Alon, Ilan
59
Herrmann, Andreas
59
Mattila, Anna S.
59
Bauer, Hans H.
58
Stauss, Bernd
54
Svensson, Göran
53
Hollebeek, Linda D.
52
Cliquet, Gérard
51
Gil Saura, Irene
51
Mittal, Vikas
51
Evanschitzky, Heiner
49
Aksoy, Lerzan
48
Piller, Frank T.
47
Krafft, Manfred
45
Ahlert, Dieter
44
Matzler, Kurt
44
Thaichon, Park
44
Weaven, Scott
43
Palmatier, Robert W.
41
Wong, IpKin Anthony
41
Gustafsson, Anders
40
Jang, Soocheong
39
Walsh, Gianfranco
39
Ehrmann, Thomas
38
Frazer, Lorelle
38
Grewal, Dhruv
38
Wieseke, Jan
38
Grönroos, Christian
37
Prentice, Catherine
37
Stock-Homburg, Ruth
37
Töpfer, Armin
37
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Springer Fachmedien Wiesbaden
86
National Bureau of Economic Research
30
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
30
IGI Global
19
Verlag Dr. Kovač
19
Université Paris-Dauphine (Paris IX)
18
Books on Demand GmbH <Norderstedt>
16
HAL
13
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
12
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
12
American Marketing Association
10
Fördergesellschaft Marketing an der Universität Augsburg
8
Nomos Verlagsgesellschaft
8
Erasmus Research Institute of Management
7
Information Resources Management Association
7
Universität Mannheim
7
Edward Elgar Publishing
6
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
6
Harvard Graduate School of Business Administration
6
Haufe-Lexware GmbH & Co. KG
6
RWTH Aachen
6
Shaker Verlag
6
Springer-Verlag GmbH
6
Universität St. Gallen
6
AMACOM
5
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
5
Eric Cuvillier <Firma>
5
Fachhochschule Reutlingen / European School of Business
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
Technische Universität Dresden
5
University of Western Sydney
5
Verlag Franz Vahlen
5
Erich-Schmidt-Verlag
4
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
4
Faculteit Economie en Bedrijfskunde, Universiteit Gent
4
International Telecommunications Society (ITS)
4
Organisation for Economic Co-operation and Development
4
Technische Universität Hamburg
4
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
Wiley-VCH
4
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Journal of business research : JBR
834
Journal of retailing and consumer services
762
International journal of hospitality management
580
Industrial marketing management : the international journal for industrial and high-tech firms
462
The service industries journal
337
SpringerLink / Bücher
330
The journal of services marketing
315
Tourism management : research, policies, practice
274
Journal of Services Marketing
267
Journal of travel and tourism marketing
239
The journal of business & industrial marketing
233
International journal of contemporary hospitality management
229
European Journal of Marketing
220
Journal of hospitality marketing & management
214
Journal of the Academy of Marketing Science
214
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
209
Journal of strategic marketing
207
International journal of electronic customer relationship management : IJECRM
171
International Journal of Bank Marketing
165
Journal of service research : JSR
162
Cogent business & management
160
Journal of retailing
159
Journal of marketing
158
Asia Pacific journal of marketing and logistics
157
Psychology & marketing
157
Services marketing quarterly
152
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
151
European journal of marketing : EJM
143
Journal of Business & Industrial Marketing
141
Journal of service management
141
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
136
Service business
135
Marketing intelligence & planning
128
The journal of brand management : an international journal
119
The international journal of bank marketing : IJBM
117
Gabler Edition Wissenschaft
116
The journal of product & brand management
115
Journal of marketing management : MM
113
Tourism management perspectives : TMP
112
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
110
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ECONIS (ZBW)
37,359
Other ZBW resources
2,330
RePEc
849
USB Cologne (EcoSocSci)
546
EconStor
234
BASE
155
USB Cologne (business full texts)
42
OLC EcoSci
32
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date (oldest first)
1
The impact of customer experience on relationship quality with travel agencies in a multichannel environment
Rajaobelina, Lova
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
2
,
pp. 206-217
Persistent link: https://www.econbiz.de/10011915362
Saved in:
2
Kundenorientierung mittels Kennzahlen - der Kundenzufriedenheitsindex
Flentge, Corinna
- In:
Kundenorientierung im Touristikmanagement
,
(pp. 319-343)
.
2000
Persistent link: https://www.econbiz.de/10003778442
Saved in:
3
Social identity and the service-profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 38-54
Persistent link: https://www.econbiz.de/10003820595
Saved in:
4
Social identity and the service profit chain
Homburg, Christian
;
Wieseke, Jan
;
Hoyer, Wayne D.
-
2008
Persistent link: https://www.econbiz.de/10003848961
Saved in:
5
A new understanding of satisfaction model in e-re-purchase situation
Ha, Hong Youl
;
Janda, Swinder
;
Muthaly, Siva K. K.
- In:
European journal of marketing : EJM
44
(
2010
)
7/8
,
pp. 997-1016
Persistent link: https://www.econbiz.de/10008650642
Saved in:
6
On the role of empathy in customer-employee interactions
Wieseke, Jan
;
Geigenmüller, Anja
;
Kraus, Florian
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 316-331
Persistent link: https://www.econbiz.de/10009578288
Saved in:
7
Relational benefits, value, and satisfaction in the relationships between service companies
Ruiz-Molina, María-Eugenia
;
Gil Saura, Irene
; …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10011289298
Saved in:
8
Zum möglichen Einsatz der unmittelbaren Kundenbeteiligung bei der Optimierung von individuellen Fernreisen am Beispiel "Asien Special Tours"
Fleischmann, Birgit
-
2013
Persistent link: https://www.econbiz.de/10009752734
Saved in:
9
Customer loyalty to service providers : examining the role of service quality, customer satisfaction and trust
Setó-Pamies, Dolors
- In:
Total quality management & business excellence : an …
23
(
2012
)
11
,
pp. 1257-1271
Persistent link: https://www.econbiz.de/10009687538
Saved in:
10
Attitudinal loyalty and trust in entrepreneurship : building new relationships
Prause, Gunnar
;
Mendez, Marcelo Mendez
;
Garcia-Agreda, …
- In:
International entrepreneurship and management journal
9
(
2013
)
4
,
pp. 531-540
Persistent link: https://www.econbiz.de/10010247773
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