Narrow search
Showing 1 - 10 of 121,124
Cover Image
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra; Marciszewska, Barbara - In: Journal of hospitality marketing & management 22 (2013) 3/4, pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Cover Image
Measuring service quality in Macau luxury hotels using the QFD method : a case study
Pai, Chen-Kuo; Chen, Shun-Hsing; Hinds, David - In: International journal of services technology and management 22 (2016) 1/2, pp. 106-119
Persistent link: https://www.econbiz.de/10011645319
Cover Image
Analysing key indicators of website service quality using Kano and DANP hybrid model
Tabaeeian, Reihaneh Alsadat; Fahimi, Milad - In: International journal of process management and … 11 (2021) 6, pp. 791-807
Persistent link: https://www.econbiz.de/10012672163
Cover Image
A formative measurement approach for exploring how to form service quality in hot spring resorts
Liu, Xiaoming; Fu, Yi; Chao, Ren-Fang; Li, Jun - In: Tourism and hospitality research : THR 19 (2019) 1, pp. 27-39
Persistent link: https://www.econbiz.de/10012165571
Cover Image
Measuring service quality in mid-scale hotels
Rauch, Dennis A.; Collins, Michael Dwain; Nale, Robert D.; … - In: International journal of contemporary hospitality management 27 (2015) 1, pp. 87-106
Persistent link: https://www.econbiz.de/10010516506
Cover Image
A service quality map based on Kano's theory of attractive quality
Erto, Pasquale; Vanacore, Amalia; Staiano, Michele - In: The TQM journal : the international review of … 23 (2011) 2, pp. 196-215
Persistent link: https://www.econbiz.de/10008938674
Cover Image
A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau : 3-dimensional importance-performance analysis
Lai, Ivan K. W.; Hitchcock, Michael - In: Tourism management : research, policies, practice 55 (2016), pp. 139-159
Persistent link: https://www.econbiz.de/10011496308
Cover Image
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei; Chen, Chien-Chou - In: International journal of electronic customer … 7 (2013) 3/4, pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Cover Image
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen; Anh Thi Tu Le; Nguyen Hoang; Phong Thai Le - In: International journal of productivity and quality … 36 (2022) 2, pp. 265-292
Persistent link: https://www.econbiz.de/10013369910