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Service Level Agreements als s...
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71
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62
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61
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71
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71
Assessing value from business-to-business services relationships : temporality, tangibility, temperament, and trade-offs
Lyons, Paul
;
Brennan, Louis
- In:
Journal of service research
22
(
2019
)
1
,
pp. 27-43
Persistent link: https://www.econbiz.de/10012005761
Saved in:
72
Best Practice : Management von Service Levels in der Kontraktlogistik ; SLAs aus Dienstleistersicht: eine zweiseitige Angelegenheit
Jung, Klaus-Peter
- In:
Service Levels in der Logistik : mit KPIs und SLAs …
,
(pp. 127-135)
.
2007
Persistent link: https://www.econbiz.de/10003643909
Saved in:
73
Service-Level-Management in der öffentlichen Verwaltung : Diagnose, Planung, Umsetzung ; [mit SLA-Mustervereinbarung]
Bonk, Markus
(
contributor
);
Bayer, Harald
(
contributor
)
-
2010
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003898614
Saved in:
74
Service quality and satisfaction in business-to-business services
Spreng, Richard A.
;
Shi, Linda Hui
;
Page, Thomas J.
- In:
The journal of business & industrial marketing
24
(
2009
)
8
,
pp. 537-548
Persistent link: https://www.econbiz.de/10009525702
Saved in:
75
The role of service fairness in the service quality - relationship quality - customer loyalty chain : an empirical study
Giovanis, Apostolos
;
Athanasopoulou, Pinelopi
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 744-776
Persistent link: https://www.econbiz.de/10011392388
Saved in:
76
An empirical study to draw a framework for vendor retention and upgradation process in auto industry
Singh, H. N.
- In:
GITAM journal of management : a quarterly publication …
12
(
2014
)
2
,
pp. 42-59
Persistent link: https://www.econbiz.de/10011286131
Saved in:
77
Improving services supply management in the defense sector : how the procurement process affects B2B service quality
Hawkins, Timothy G.
;
Gravier, Michael J.
;
Berkowitz, David
- In:
Journal of purchasing and supply management
21
(
2015
)
2
,
pp. 81-94
Persistent link: https://www.econbiz.de/10011299130
Saved in:
78
Quality management practices for business services from a buyer's perspective
Holschbach, Elmar
-
2011
Persistent link: https://www.econbiz.de/10009407751
Saved in:
79
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
80
A study on the effects of dimensions of service quality on customer satisfaction in the Indian IT hardware industry with speical emphasis on medium size B2B sectors
Raychaudhuri, P. S.
;
Farooqi, Rahela
- In:
Global business review
14
(
2013
)
3
,
pp. 507-527
Persistent link: https://www.econbiz.de/10010230045
Saved in:
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