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Assessing value from business-to-business services relationships : temporality, tangibility, temperament, and trade-offs
Lyons, Paul; Brennan, Louis - In: Journal of service research 22 (2019) 1, pp. 27-43
Persistent link: https://www.econbiz.de/10012005761
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Best Practice : Management von Service Levels in der Kontraktlogistik ; SLAs aus Dienstleistersicht: eine zweiseitige Angelegenheit
Jung, Klaus-Peter - In: Service Levels in der Logistik : mit KPIs und SLAs …, (pp. 127-135). 2007
Persistent link: https://www.econbiz.de/10003643909
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Service-Level-Management in der öffentlichen Verwaltung : Diagnose, Planung, Umsetzung ; [mit SLA-Mustervereinbarung]
Bonk, Markus (contributor); Bayer, Harald (contributor) - 2010 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003898614
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Service quality and satisfaction in business-to-business services
Spreng, Richard A.; Shi, Linda Hui; Page, Thomas J. - In: The journal of business & industrial marketing 24 (2009) 8, pp. 537-548
Persistent link: https://www.econbiz.de/10009525702
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The role of service fairness in the service quality - relationship quality - customer loyalty chain : an empirical study
Giovanis, Apostolos; Athanasopoulou, Pinelopi; … - In: Journal of service theory and practice : JSTP 25 (2015) 6, pp. 744-776
Persistent link: https://www.econbiz.de/10011392388
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An empirical study to draw a framework for vendor retention and upgradation process in auto industry
Singh, H. N. - In: GITAM journal of management : a quarterly publication … 12 (2014) 2, pp. 42-59
Persistent link: https://www.econbiz.de/10011286131
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Improving services supply management in the defense sector : how the procurement process affects B2B service quality
Hawkins, Timothy G.; Gravier, Michael J.; Berkowitz, David - In: Journal of purchasing and supply management 21 (2015) 2, pp. 81-94
Persistent link: https://www.econbiz.de/10011299130
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Quality management practices for business services from a buyer's perspective
Holschbach, Elmar - 2011
Persistent link: https://www.econbiz.de/10009407751
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Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred; Schnebelen, Stefanie; Schäfer, Daniela B. - In: Industrial marketing management : the international … 43 (2014) 1, pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
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A study on the effects of dimensions of service quality on customer satisfaction in the Indian IT hardware industry with speical emphasis on medium size B2B sectors
Raychaudhuri, P. S.; Farooqi, Rahela - In: Global business review 14 (2013) 3, pp. 507-527
Persistent link: https://www.econbiz.de/10010230045