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Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga; Weber, Tiziana Brenner Beauchamp; … - In: The service industries journal 39 (2019) 11/12, pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
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A new service development integrated model
Lee, Yu-cheng; Chen, Jih-kuang - In: The service industries journal 29 (2009) 11/12, pp. 1669-1686
Persistent link: https://www.econbiz.de/10003928655
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Qualität elektronischer Dienstleistungen: Messung und Auswirkungen
Köse, Ibrahim - 2007
Persistent link: https://www.econbiz.de/10003386291
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Research of instrument to measure customer perceived service quality of mobile data service
Su, Qian - In: International journal of networking and virtual … 14 (2014) 1/2, pp. 176-196
Persistent link: https://www.econbiz.de/10011282845
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ISS-QUAL : a measure of service quality for the information systems function
Miller, Robert E.; Hardgrave, Bill C.; Jones, Thomas W. - In: Information systems management 30 (2013) 3, pp. 250-262
Persistent link: https://www.econbiz.de/10010237831
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Dienstleistungen im Internet und ihre Qualität aus Kundensicht
Breithaupt, Hans-Friedrich - 2005 - 1. Aufl.
Persistent link: https://www.econbiz.de/10002749839
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Measuring Service Quality of On-Demand Ride Services
Banerjee, Sonali P.; Saha, Sunetra; Jain, Deepak; … - 2021
transportation is now over thanks to on-demand taxi services.The taxi business sector is evolving at a rapid pace with new technology …, on demand services, attracting consumers, new marketing strategies, and dedicated service providers are all helping to …-demand ride services. The data was collected from around 1494 respondents using any on-demand ride mobile application for at least …
Persistent link: https://www.econbiz.de/10013248736
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Towards an efficient IS service management: the internal customers' zone of tolerance
Ribeiro, Hugo; Barbosa, Belem - In: International journal of services and operations management 28 (2017) 2, pp. 141-162
Persistent link: https://www.econbiz.de/10011859672