Berman, Barry; Thelen, Shawn - In: International Journal of Retail & Distribution Management 46 (2018) 7, pp. 598-614
Purpose: The purpose of this paper is to analyze differences between multichannel and omnichannel marketing, describe the advantages of omnichannel marketing and explain how retailers can best transition from multichannel marketing to omnichannel marketing. Design/methodology/approach: The...