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76
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73
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72
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68
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66
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63
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62
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58
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57
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57
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56
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55
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52
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50
Hollebeek, Linda D.
49
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48
Prybutok, Victor R.
46
Wagner, Stephan M.
46
Edvardsson, Bo
45
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Hanushek, Eric Alan
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44
Smith, Alan D.
44
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43
Malhotra, Naresh K.
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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Tourism management : research, policies, practice
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Asia Pacific journal of marketing and logistics
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European journal of marketing : EJM
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Auditing : a journal of practice & theory
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Journal of air transport management
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Psychology & marketing
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131
Electronic service quality and value : do consumer knowledge-related resources matter?
Barrutia, José M.
;
Gilsanz, Ainhize
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 231-246
Persistent link: https://www.econbiz.de/10009774866
Saved in:
132
Linking perceptual and behavioral customer metrics to multiperiod customer profitability : a comprehensive service-profit chain application
Larivière, Bart
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10003750002
Saved in:
133
Commitment in der Dienstleistungsbeziehung : Entwicklung eines integrierten Erklärungs- und Wirkungsmodells
Stenglin, Ariane von
-
2008
-
1. Auflage
Persistent link: https://www.econbiz.de/10003656809
Saved in:
134
Faktoren der
Kundenzufriedenheit
bei Kreditinstituten : eine empirische Studie
Richthofer, Thomas
-
2007
Persistent link: https://www.econbiz.de/10003473918
Saved in:
135
SERVCON: development and validation of a multidimensional service convenience scale
Seiders, Kathleen
;
Voss, Glenn B.
;
Godfrey, Andrea L.
; …
- In:
Journal of the Academy of Marketing Science
35
(
2007
)
1
,
pp. 144-156
Persistent link: https://www.econbiz.de/10003485165
Saved in:
136
A model of consumer learning for service quality and usage
Iyengar, Raghuram
;
Ansari, Asim
;
Gupta, Sunil
- In:
Journal of marketing research : JMR
44
(
2007
)
4
,
pp. 529-544
Persistent link: https://www.econbiz.de/10003569454
Saved in:
137
Commitment in der Dienstleistungsbeziehung : Entwicklung eines integrierten Erklärungs- und Wirkungsmodells
Stenglin, Ariane von
-
2008
-
1. Aufl.
langfristiger Kundenbeziehungen zunehmend an Bedeutung. Neben der
Kundenzufriedenheit
und dem Vertrauen wird in der …
Persistent link: https://www.econbiz.de/10013515631
Saved in:
138
What we know, don't know, and should know about confusion marketing
Kasabov, Edwaed
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1777-1808
Persistent link: https://www.econbiz.de/10011449322
Saved in:
139
An integrated model of corporate brand experience and customer value co-creation behaviour
Shamim, Amjad
;
Ghazali, Zulkipli
;
Albinsson, Pia A.
- In:
International journal of retail & distribution management
44
(
2016
)
2
,
pp. 139-158
Persistent link: https://www.econbiz.de/10011552612
Saved in:
140
Kundenzufriedenheit
: Konzepte - Methoden - Erfahrungen
Homburg, Christian
(
ed.
)
-
2016
-
9., überarbeitete Auflage
Persistent link: https://www.econbiz.de/10011381718
Saved in:
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