//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service Engineering mittels Se...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Customer satisfaction
15,533
Kundenzufriedenheit
13,950
Service quality
6,570
Dienstleistungsqualität
6,387
Consumer behaviour
5,776
Relationship marketing
5,655
Konsumentenverhalten
5,617
Beziehungsmarketing
5,616
customer satisfaction
1,299
Satisfaction
1,116
Customer service
1,083
Service innovation
1,064
Job satisfaction
1,040
Arbeitszufriedenheit
1,038
Online-Handel
1,035
Online retailing
1,032
Kundenservice
1,025
Qualitätsmanagement
947
Quality management
921
Urlaubsverhalten
891
Holiday behaviour
890
Dienstleistungssektor
859
Service industry
847
Electronic Commerce
840
E-commerce
821
Emotion
812
Beschwerdemanagement
787
Complaint management
785
Dienstleistungsinnovation
769
Innovation
764
Vertrauen
727
Confidence
726
Tourism
698
Einzelhandel
697
Retail trade
693
Brand image
684
Hotel industry
681
Hotellerie
677
Markenimage
677
Tourismus
675
more ...
less ...
Online availability
All
Undetermined
8,055
Free
3,024
Type of publication
All
Article
14,604
Book / Working Paper
3,243
Other
14
Journal
13
Type of publication (narrower categories)
All
Article in journal
11,393
Aufsatz in Zeitschrift
11,393
research-article
1,217
Aufsatz im Buch
1,015
Book section
1,015
Hochschulschrift
444
Graue Literatur
374
Non-commercial literature
374
Thesis
311
Working Paper
280
Arbeitspapier
250
Case study
162
Fallstudie
162
Collection of articles of several authors
153
Sammelwerk
153
Article
116
Conference paper
107
Konferenzbeitrag
107
Aufsatzsammlung
91
case-report
82
conceptual-paper
79
Dissertation u.a. Prüfungsschriften
77
review-article
59
review
44
Konferenzschrift
39
viewpoint
34
Ratgeber
30
Guidebook
25
Collection of articles written by one author
24
Sammlung
24
Bibliografie enthalten
20
Bibliography included
20
Lehrbuch
18
non-article
18
Conference proceedings
15
Textbook
14
Handbook
13
Handbuch
13
technical-paper
13
Reprint
10
more ...
less ...
Language
All
English
15,887
German
1,392
Undetermined
572
French
8
Spanish
7
Italian
6
Czech
3
Romanian
3
Indonesian
2
Lithuanian
2
Polish
2
Danish
1
Russian
1
Albanian
1
Serbian
1
Turkish
1
more ...
less ...
Author
All
Han, Heesup
70
Homburg, Christian
59
Gustafsson, Anders
42
Mattila, Anna S.
41
Aksoy, Lerzan
36
Svensson, Göran
36
Mittal, Vikas
34
Bruhn, Manfred
32
Edvardsson, Bo
31
Wong, IpKin Anthony
31
Söderlund, Magnus
29
Witell, Lars
29
Ringle, Christian M.
28
Usman, Osly
28
Huber, Frank
27
Gil Saura, Irene
26
Prybutok, Victor R.
26
Shahin, Arash
26
Sharma, Piyush
26
Prayag, Girish
25
Prentice, Catherine
25
Matzler, Kurt
24
Evanschitzky, Heiner
23
Hyun, Sunghyup Sean
23
Bilgihan, Anil
22
Keiningham, Timothy
22
Spiller, Achim
22
Jang, Soocheong
21
McColl-Kennedy, Janet R.
21
Bauer, Hans H.
20
Ryu, Kisang
20
Lee, Choong-Ki
19
O'Cass, Aron
19
Roschk, Holger
19
Stauss, Bernd
19
Töpfer, Armin
19
Walsh, Gianfranco
19
Hsu, Maxwell K.
18
Loureiro, Sandra Maria Correia
18
Sparks, Beverley
18
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
42
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
27
Verlag Dr. Kovač
12
Books on Demand GmbH <Norderstedt>
8
National Bureau of Economic Research
8
Erasmus Research Institute of Management
6
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
6
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
HAL
6
IGI Global
5
Nomos Verlagsgesellschaft
5
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
4
International Telecommunications Society (ITS)
4
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
De Gruyter Oldenbourg
3
Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano
3
Edward Elgar Publishing
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Faculteit Economie en Bedrijfskunde, Universiteit Gent
3
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
3
RWTH Aachen
3
Shaker Verlag
3
Springer International Publishing
3
Springer-Verlag GmbH
3
Technische Universität Hamburg
3
ToKnowPress
3
University of Bamberg, Chair of Finance
3
Université Paris-Dauphine (Paris IX)
3
Zentrum für Europäische Wirtschaftsforschung (ZEW)
3
Christian-Albrechts-Universität zu Kiel
2
Deutsche Marketing-Vereinigung
2
Eindhoven Centre for Innovation Studies (Ecis), Technische Universiteit Eindhoven
2
Eric Cuvillier <Firma>
2
Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
2
European Association of Agricultural Economists - EAAE
2
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
2
Forschungsgemeinschaft Qualitätssicherung
2
Friedrich-Alexander-Universität Erlangen-Nürnberg
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Harvard Graduate School of Business Administration
2
more ...
less ...
Published in...
All
Journal of retailing and consumer services
426
International journal of hospitality management
387
Journal of business research : JBR
335
The journal of services marketing
206
The service industries journal
203
Journal of Services Marketing
194
Tourism management : research, policies, practice
180
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
173
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
159
International journal of contemporary hospitality management
146
European Journal of Marketing
109
International Journal of Bank Marketing
107
Cogent business & management
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
Journal of service management
102
Services marketing quarterly
102
SpringerLink / Bücher
98
Journal of service research : JSR
97
Service business
95
The TQM journal : the international review of organizational improvement
89
Industrial marketing management : the international journal for industrial and high-tech firms
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
86
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
Tourism management perspectives : TMP
86
International Journal of Contemporary Hospitality Management
83
Psychology & marketing
81
International journal of productivity and quality management : IJPQM
78
Journal of the Academy of Marketing Science
77
International journal of quality and service sciences
73
Journal of strategic marketing
70
Total quality management & business excellence
69
International journal of services and operations management
66
The international journal of bank marketing : IJBM
66
International Journal of Quality & Reliability Management
63
The journal of business & industrial marketing
63
Journal of Asian finance, economics and business : JAFEB
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
more ...
less ...
Source
All
ECONIS (ZBW)
15,191
Other ZBW resources
1,579
RePEc
550
USB Cologne (EcoSocSci)
262
EconStor
164
BASE
85
USB Cologne (business full texts)
32
OLC EcoSci
11
more ...
less ...
Showing
101
-
110
of
17,874
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
101
Entwicklungsprozesse hybrider Leistungsbündel : Evaluierung von Modellierungsmethoden unter Berücksichtigung zyklischer Einflussfaktoren
Langer, Stefan
;
Kreimeyer, Matthias
;
Müller, Patrick
; …
- In:
Dienstleistungsmodellierung : Methoden, Werkzeuge und …
,
(pp. 71-87)
.
2008
Persistent link: https://www.econbiz.de/10003766596
Saved in:
102
Ingenieurwissenschaftliche Methoden im Service Engineering
Gillig, Herbert
- In:
Prozessmanagement - praktische Anwendung und …
,
(pp. 279-359)
.
2008
Persistent link: https://www.econbiz.de/10003769785
Saved in:
103
Service Engineering als strategisches Basisinstrument für Internationalisierungsvorhaben
Hoffmann, Michael
;
Garrel, Jörg von
- In:
Zeitschrift für wirtschaftlichen Fabrikbetrieb : ZWF ; …
103
(
2008
)
11
,
pp. 783-787
Persistent link: https://www.econbiz.de/10003783067
Saved in:
104
Complex incremental product innovation in established service firms : a micro institutional perspective
Vermeulen, Patrick A. M.
(
contributor
); …
-
2006
Persistent link: https://www.econbiz.de/10003354823
Saved in:
105
Tug of war in innovation - coopetitive service development
Ritala, Paavo
;
Hurmelinna-Laukkanen, Pia
;
Blomqvist, …
- In:
International journal of services technology and management
12
(
2009
)
3
,
pp. 255-272
Persistent link: https://www.econbiz.de/10003859703
Saved in:
106
Mitverantwortung für die Produkte der Kunden : Technologieberatung und Engineering Services gestalten die Zukunft mit
Lüerßen, Hartmut
- In:
Dienstleistungen : Vision 2020 ; Herkunft und Zukunft …
,
(pp. 146-163)
.
2009
Persistent link: https://www.econbiz.de/10003822207
Saved in:
107
Value-chain-oriented service development by means of a "two-channel service model"
Panshef, Veselin Vasilef
;
Dörsam, Edgar
;
Sakao, Tomohiko
; …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 4-23
Persistent link: https://www.econbiz.de/10003848959
Saved in:
108
Managing industrial service offerings : requirements on content and processes
Kowalkowski, Christian
;
Brehmer, Per-Olof
;
Kindström, …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 42-63
Persistent link: https://www.econbiz.de/10003848964
Saved in:
109
Improving service quality and productivity : exploring the digital connections scaling model
Hsu, Cheng
;
Spohrer, James C.
- In:
International journal of services technology and management
11
(
2009
)
3
,
pp. 272-292
Persistent link: https://www.econbiz.de/10003852635
Saved in:
110
Framing research on service
Huff, Anne Sigismund
;
Möslein, Kathrin
-
2009
Persistent link: https://www.econbiz.de/10003855025
Saved in:
First
Prev
7
8
9
10
11
12
13
14
15
16
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->