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Service Engineering mittels Se...
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Customer satisfaction
15,448
Kundenzufriedenheit
13,864
Service quality
6,520
Dienstleistungsqualität
6,337
Consumer behaviour
5,725
Relationship marketing
5,611
Beziehungsmarketing
5,572
Konsumentenverhalten
5,566
customer satisfaction
1,295
Satisfaction
1,104
Customer service
1,074
Service innovation
1,045
Job satisfaction
1,027
Online-Handel
1,027
Arbeitszufriedenheit
1,025
Online retailing
1,024
Kundenservice
1,016
Qualitätsmanagement
945
Quality management
919
Urlaubsverhalten
879
Holiday behaviour
878
Dienstleistungssektor
847
Service industry
835
Electronic Commerce
834
E-commerce
815
Emotion
804
Beschwerdemanagement
781
Complaint management
779
Dienstleistungsinnovation
750
Innovation
748
Vertrauen
720
Confidence
719
Einzelhandel
696
Retail trade
691
Tourism
687
Brand image
674
Hotel industry
672
Hotellerie
668
Markenimage
667
Tourismus
664
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7,981
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2,995
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14,498
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3,244
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14
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13
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11,289
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11,289
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1,217
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1,014
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1,014
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443
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374
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374
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311
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280
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250
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162
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153
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153
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116
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108
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108
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91
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82
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79
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59
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44
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34
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25
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24
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1,391
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8
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Han, Heesup
70
Homburg, Christian
59
Gustafsson, Anders
41
Mattila, Anna S.
41
Aksoy, Lerzan
36
Svensson, Göran
36
Mittal, Vikas
34
Bruhn, Manfred
32
Edvardsson, Bo
31
Söderlund, Magnus
29
Witell, Lars
29
Wong, IpKin Anthony
29
Ringle, Christian M.
28
Usman, Osly
28
Huber, Frank
27
Gil Saura, Irene
26
Prybutok, Victor R.
26
Shahin, Arash
26
Sharma, Piyush
26
Prayag, Girish
25
Prentice, Catherine
25
Matzler, Kurt
24
Evanschitzky, Heiner
23
Hyun, Sunghyup Sean
23
Bilgihan, Anil
22
Keiningham, Timothy
22
Spiller, Achim
22
Jang, Soocheong
21
McColl-Kennedy, Janet R.
21
Bauer, Hans H.
20
Ryu, Kisang
20
Lee, Choong-Ki
19
O'Cass, Aron
19
Roschk, Holger
19
Stauss, Bernd
19
Töpfer, Armin
19
Walsh, Gianfranco
19
Hsu, Maxwell K.
18
Loureiro, Sandra Maria Correia
18
Sparks, Beverley
18
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Springer Fachmedien Wiesbaden
42
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
27
Verlag Dr. Kovač
12
Books on Demand GmbH <Norderstedt>
8
National Bureau of Economic Research
8
Erasmus Research Institute of Management
6
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
6
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
HAL
6
IGI Global
5
Nomos Verlagsgesellschaft
5
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
4
International Telecommunications Society (ITS)
4
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
De Gruyter Oldenbourg
3
Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano
3
Edward Elgar Publishing
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Faculteit Economie en Bedrijfskunde, Universiteit Gent
3
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
3
RWTH Aachen
3
Shaker Verlag
3
Springer International Publishing
3
Springer-Verlag GmbH
3
Technische Universität Hamburg
3
ToKnowPress
3
University of Bamberg, Chair of Finance
3
Université Paris-Dauphine (Paris IX)
3
Zentrum für Europäische Wirtschaftsforschung (ZEW)
3
Christian-Albrechts-Universität zu Kiel
2
Deutsche Marketing-Vereinigung
2
Eindhoven Centre for Innovation Studies (Ecis), Technische Universiteit Eindhoven
2
Eric Cuvillier <Firma>
2
Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
2
European Association of Agricultural Economists - EAAE
2
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
2
Forschungsgemeinschaft Qualitätssicherung
2
Friedrich-Alexander-Universität Erlangen-Nürnberg
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Harvard Graduate School of Business Administration
2
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Published in...
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Journal of retailing and consumer services
425
International journal of hospitality management
369
Journal of business research : JBR
335
The journal of services marketing
206
The service industries journal
203
Journal of Services Marketing
194
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
173
Tourism management : research, policies, practice
173
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
158
International journal of contemporary hospitality management
145
European Journal of Marketing
109
International Journal of Bank Marketing
107
Cogent business & management
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
Services marketing quarterly
102
SpringerLink / Bücher
98
Journal of service research : JSR
97
Service business
95
Journal of service management
91
The TQM journal : the international review of organizational improvement
89
Industrial marketing management : the international journal for industrial and high-tech firms
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
86
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
Tourism management perspectives : TMP
86
International Journal of Contemporary Hospitality Management
83
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
78
Journal of the Academy of Marketing Science
77
International journal of quality and service sciences
69
Journal of strategic marketing
69
Total quality management & business excellence
69
International journal of services and operations management
66
The international journal of bank marketing : IJBM
66
International Journal of Quality & Reliability Management
63
Journal of Asian finance, economics and business : JAFEB
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
European journal of marketing : EJM
60
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Source
All
ECONIS (ZBW)
15,086
Other ZBW resources
1,579
RePEc
550
USB Cologne (EcoSocSci)
262
EconStor
164
BASE
85
USB Cologne (business full texts)
32
OLC EcoSci
11
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Showing
21
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30
of
17,769
Sort
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date (newest first)
date (oldest first)
21
The effect of service innovation on service loyalty in post offices
Shaian Kiumarsi
;
Salmi Mohd Isa
;
Jayaraman, Krishnaswamy
; …
- In:
International journal of business innovation and …
21
(
2020
)
1
,
pp. 108-127
Persistent link: https://www.econbiz.de/10012149128
Saved in:
22
Impact of Green IS, service innovation and customer experience in influencing customer satisfaction and environmental performance
Mihardjo, Leonardus W. Wasono
;
Sasmoko, Sasmoko
; …
- In:
International Journal of Energy Economics and Policy : IJEEP
9
(
2019
)
6
,
pp. 379-385
Persistent link: https://www.econbiz.de/10012427714
Saved in:
23
Service factors influence on customer satisfaction in innovative e-commerce
Sankar, Jeganathan Gomathi
;
Surya H
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 651-656
Persistent link: https://www.econbiz.de/10012506260
Saved in:
24
Assessment of service innovation in the quick service restaurants
Sarangal, Rajani Kumari
;
Singh, Rajesh
- In:
International journal of business innovation and …
32
(
2023
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014438450
Saved in:
25
Global online entrepreneurship and the impact of innovation on brands
Krom, Ipek
- In:
Emerging Markets Journal : EMAJ
5
(
2015
)
2
,
pp. 79-89
Persistent link: https://www.econbiz.de/10011492467
Saved in:
26
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
27
Constructing innovation service quality for department stores
Chen, Ming-Kuen
;
Lin, Yen-Ling
;
Chen, I-Wen
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 482-496
Persistent link: https://www.econbiz.de/10011305713
Saved in:
28
Functional, emotional, and social benefits of new B2B services
Candi, Marina
;
Kahn, Kenneth B.
- In:
Industrial marketing management : the international …
57
(
2016
),
pp. 177-184
Persistent link: https://www.econbiz.de/10011549606
Saved in:
29
Corporate social responsibility and service innovation on customer loyalty : an empirical investigation in wealth management services
Yeh, Ying-Pin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 823-839
Persistent link: https://www.econbiz.de/10011456319
Saved in:
30
Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
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