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Service Engineering mittels Se...
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Customer satisfaction
15,533
Kundenzufriedenheit
13,950
Service quality
6,569
Dienstleistungsqualität
6,386
Consumer behaviour
5,776
Relationship marketing
5,655
Konsumentenverhalten
5,617
Beziehungsmarketing
5,616
customer satisfaction
1,299
Satisfaction
1,116
Customer service
1,083
Service innovation
1,064
Job satisfaction
1,041
Arbeitszufriedenheit
1,039
Online-Handel
1,035
Online retailing
1,032
Kundenservice
1,025
Qualitätsmanagement
947
Quality management
921
Urlaubsverhalten
891
Holiday behaviour
890
Dienstleistungssektor
859
Service industry
847
Electronic Commerce
840
E-commerce
821
Emotion
812
Beschwerdemanagement
787
Complaint management
785
Dienstleistungsinnovation
769
Innovation
764
Vertrauen
727
Confidence
726
Tourism
698
Einzelhandel
697
Retail trade
693
Brand image
684
Hotel industry
681
Hotellerie
677
Markenimage
677
Tourismus
675
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Undetermined
8,055
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3,024
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Article
14,604
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3,243
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14
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13
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Article in journal
11,393
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11,393
research-article
1,217
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1,015
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1,015
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444
Graue Literatur
374
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374
Thesis
311
Working Paper
280
Arbeitspapier
250
Case study
162
Fallstudie
162
Collection of articles of several authors
153
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153
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116
Conference paper
107
Konferenzbeitrag
107
Aufsatzsammlung
91
case-report
82
conceptual-paper
79
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77
review-article
59
review
44
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39
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34
Ratgeber
30
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25
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24
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24
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18
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15,887
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1,392
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572
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8
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2
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2
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Han, Heesup
70
Homburg, Christian
59
Gustafsson, Anders
42
Mattila, Anna S.
41
Aksoy, Lerzan
36
Svensson, Göran
36
Mittal, Vikas
34
Bruhn, Manfred
32
Edvardsson, Bo
31
Wong, IpKin Anthony
31
Söderlund, Magnus
29
Witell, Lars
29
Ringle, Christian M.
28
Usman, Osly
28
Huber, Frank
27
Gil Saura, Irene
26
Prybutok, Victor R.
26
Shahin, Arash
26
Sharma, Piyush
26
Prayag, Girish
25
Prentice, Catherine
25
Matzler, Kurt
24
Evanschitzky, Heiner
23
Hyun, Sunghyup Sean
23
Bilgihan, Anil
22
Keiningham, Timothy
22
Spiller, Achim
22
Jang, Soocheong
21
McColl-Kennedy, Janet R.
21
Bauer, Hans H.
20
Ryu, Kisang
20
Lee, Choong-Ki
19
O'Cass, Aron
19
Roschk, Holger
19
Stauss, Bernd
19
Töpfer, Armin
19
Walsh, Gianfranco
19
Hsu, Maxwell K.
18
Loureiro, Sandra Maria Correia
18
Sparks, Beverley
18
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Springer Fachmedien Wiesbaden
42
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
27
Verlag Dr. Kovač
12
Books on Demand GmbH <Norderstedt>
8
National Bureau of Economic Research
8
Erasmus Research Institute of Management
6
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
6
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
HAL
6
IGI Global
5
Nomos Verlagsgesellschaft
5
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
4
International Telecommunications Society (ITS)
4
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
De Gruyter Oldenbourg
3
Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano
3
Edward Elgar Publishing
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Faculteit Economie en Bedrijfskunde, Universiteit Gent
3
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
3
RWTH Aachen
3
Shaker Verlag
3
Springer International Publishing
3
Springer-Verlag GmbH
3
Technische Universität Hamburg
3
ToKnowPress
3
University of Bamberg, Chair of Finance
3
Université Paris-Dauphine (Paris IX)
3
Zentrum für Europäische Wirtschaftsforschung (ZEW)
3
Christian-Albrechts-Universität zu Kiel
2
Deutsche Marketing-Vereinigung
2
Eindhoven Centre for Innovation Studies (Ecis), Technische Universiteit Eindhoven
2
Eric Cuvillier <Firma>
2
Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
2
European Association of Agricultural Economists - EAAE
2
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
2
Forschungsgemeinschaft Qualitätssicherung
2
Friedrich-Alexander-Universität Erlangen-Nürnberg
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Harvard Graduate School of Business Administration
2
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Published in...
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Journal of retailing and consumer services
426
International journal of hospitality management
387
Journal of business research : JBR
335
The journal of services marketing
206
The service industries journal
203
Journal of Services Marketing
194
Tourism management : research, policies, practice
180
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
173
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
159
International journal of contemporary hospitality management
146
European Journal of Marketing
109
International Journal of Bank Marketing
107
Cogent business & management
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
106
Journal of service management
102
Services marketing quarterly
102
SpringerLink / Bücher
98
Journal of service research : JSR
97
Service business
95
The TQM journal : the international review of organizational improvement
89
Industrial marketing management : the international journal for industrial and high-tech firms
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
86
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
Tourism management perspectives : TMP
86
International Journal of Contemporary Hospitality Management
83
Psychology & marketing
81
International journal of productivity and quality management : IJPQM
78
Journal of the Academy of Marketing Science
77
International journal of quality and service sciences
73
Journal of strategic marketing
70
Total quality management & business excellence
69
International journal of services and operations management
66
The international journal of bank marketing : IJBM
66
International Journal of Quality & Reliability Management
63
The journal of business & industrial marketing
63
Journal of Asian finance, economics and business : JAFEB
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
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Source
All
ECONIS (ZBW)
15,191
Other ZBW resources
1,579
RePEc
550
USB Cologne (EcoSocSci)
262
EconStor
164
BASE
85
USB Cologne (business full texts)
32
OLC EcoSci
11
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Sort
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date (oldest first)
41
Customer participation in service innovation using SNS smartphone apps : an investigation of the Indian hotel service industry
Sarmah, Bijoylaxmi
;
Shukla, Yupal
;
Chatterjee, Ravi
; …
- In:
International journal of emerging markets
18
(
2023
)
9
,
pp. 2971-2992
Persistent link: https://www.econbiz.de/10014451774
Saved in:
42
Understanding consumer perceptions and attitudes toward smart retail services
Lin, Chen-yu
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1015-1030
Persistent link: https://www.econbiz.de/10013410762
Saved in:
43
Novelty-focussed document mapping to identify new service opportunities
Lee, Changyong
;
Lee, Hakyeon
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 345-361
Persistent link: https://www.econbiz.de/10011299592
Saved in:
44
How transformational leadership fuels employees' service innovation behavior
Kao, Ping-jen
;
Pai, Peiyu
;
Lin, Tingling
;
Zhong, Jun-yu
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 448-466
Persistent link: https://www.econbiz.de/10011337085
Saved in:
45
Social innovation : the process develoment of knowledge-intensive companies
Battisti, Sandro
- In:
International journal of services technology and management
18
(
2012
)
3/4
,
pp. 224-244
Persistent link: https://www.econbiz.de/10009744376
Saved in:
46
The evolution of service innovation research : a critical review and synthesis
Carlberg, Per
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
The service industries journal
34
(
2014
)
5
,
pp. 373-398
Persistent link: https://www.econbiz.de/10010379368
Saved in:
47
Exploration of uncertainty in technological context through the holographic approach to service innovation : a synthesis review
Khaksar, Seyed Mohammad Sadegh
;
Khosla, Rajiv
;
Chu, Mei-Tai
- In:
International journal of technology marketing : IJTMkt
11
(
2016
)
2
,
pp. 218-237
Persistent link: https://www.econbiz.de/10011542632
Saved in:
48
Service innovation : suggesting a typology of service innovation
Skaalsvik, Hugo
;
Johannessen, Jon-Arild
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
3
,
pp. 38-45
Persistent link: https://www.econbiz.de/10010502866
Saved in:
49
Co-production of service innovations through dynamic capability enhancement
Chen, Ja-shen
;
Kerr, Don
;
Tsang, Seng-su
;
Sung, Yu Chieh
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 96-114
Persistent link: https://www.econbiz.de/10010491802
Saved in:
50
Operational impact of service innovations in multi-step service systems
Tong, Chunyang
;
Nagarajan, Mahesh
;
Cheng, Yuan
- In:
Production and operations management : an international …
25
(
2016
)
5
,
pp. 833-848
Persistent link: https://www.econbiz.de/10011494893
Saved in:
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