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The millennial shift in hotel brands
Russell, Brett - In: The real estate finance journal 30 (2014/15) 3, pp. 15-21
Persistent link: https://www.econbiz.de/10011303556
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Linkage between frontline employee service competence scale and customer perceptions of service quality
Wu, Yu-Chi; Tsai, Chin-Shih; Hsiung, Hsiao-Wen; Chen, … - In: The journal of services marketing 29 (2015) 3, pp. 224-234
Persistent link: https://www.econbiz.de/10011308998
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More than a feeling : using hotel room attendants to improve understanding of job quality
Knox, Angela; Warhurst, Chris; Nickson, Dennis; Dutton, Eli - In: The international journal of human resource management 26 (2015) 12, pp. 1547-1567
Persistent link: https://www.econbiz.de/10011309101
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Does cultural value exacerbate or mitigate the effect of perceived compensation gap between locals and expatriates in hotel industry?
Hon, Alice H. Y.; Lu, Lin; Chan, Wilco W. H. - In: International journal of hospitality management 48 (2015), pp. 83-91
Persistent link: https://www.econbiz.de/10011341599
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Understanding pay satisfaction : the impacts of pay satisfaction on employees' job engagement and withdrawal in deluxe hotel
Jung, Hyo Sun; Yoon, Hye Hyun - In: International journal of hospitality management 48 (2015), pp. 22-26
Persistent link: https://www.econbiz.de/10011341604
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High-performance work practices, career satisfaction, and service recovery performance : a study of flight attendants
Karatepe, Osman M.; Vatankhah, Sanaz - In: Tourism review : the official journal of the AIEST 70 (2015) 1, pp. 56-71
Persistent link: https://www.econbiz.de/10011344501
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Does workplace guanxi matter to hotel career success?
Yang, Fiona X.; Lau, Virginia Meng-Chan - In: International journal of hospitality management 47 (2015), pp. 43-53
Persistent link: https://www.econbiz.de/10011312550
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Applying complexity theory to solve hospitality contrarian case conundrums : illuminating happy-low and unhappy-high performing frontline service employees
Hsiao, James Po-hsun; Jaw, Chyi; Huan, Tzung-cheng; … - In: International journal of contemporary hospitality management 27 (2015) 4, pp. 608-647
Persistent link: https://www.econbiz.de/10011326580
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Correlates of nonwork and work satisfaction among hotel employees : implications for managers
Yavas, Ugur; Karatepe, Osman M.; Babakus, Emin - In: Journal of hospitality marketing & management 22 (2013) 3/4, pp. 375-406
Persistent link: https://www.econbiz.de/10009767985