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Face time in the hotel industry : an exploration of what it is and why it happens
O’Neill, John W. - In: Journal of hospitality & tourism research : JHTR ; the … 36 (2012) 4, pp. 478-494
Persistent link: https://www.econbiz.de/10009664103
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Gender differences on job satisfaction of the five-star hotel employees : the case of the Turkish hotel industry
Kara, Derya; Uysal, Muzaffer; Magnini, Vincent P. - In: International journal of contemporary hospitality management 24 (2012) 7, pp. 1047-1065
Persistent link: https://www.econbiz.de/10009666523
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Emotional intelligence and emotional labor acting strategies among frontline hotel employees
Kim, Taegoo; Yoo, Joanne Jung-eun; Lee, Gyehee; Kim, … - In: International journal of contemporary hospitality management 24 (2012) 7, pp. 1029-1045
Persistent link: https://www.econbiz.de/10009666524
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Technology-enabled division of labour : the use of handhelds
Benders, Jos; Schouteten, Roel; Ruijsscher, Céline de - In: International journal of electronic finance : IJEF 6 (2012) 2, pp. 184-197
Persistent link: https://www.econbiz.de/10009619494
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Customer deviance in resort hotels : the case of Turkey
Aslan, Alper; Kozak, Metin - In: Journal of hospitality marketing & management 21 (2012) 5/6, pp. 679-701
Persistent link: https://www.econbiz.de/10009621090
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When does the devil make work? : an empirical study of the impact of workload on worker productivity
Tan, Tom Fangyun; Netessine, Serguei - 2012
Persistent link: https://www.econbiz.de/10009622295
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The effect of management commitment to service quality on job embeddedness and performance outcomes
Karatepe, Osman M.; Karadas, Georgiana - In: Journal of business economics and management 13 (2012) 4, pp. 614-636
Persistent link: https://www.econbiz.de/10009625685
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Interpretative guiding and sustainable development : a framework
Hu, Wei; Wall, Geoffrey - In: Tourism management perspectives : TMP 4 (2012), pp. 80-85
Persistent link: https://www.econbiz.de/10009705160
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A study on factors affecting turnover intention of hotel employees
Lee, Chun-chang; Huang, Sheng-hsiung; Zhao, Chen-yi - 2012
This study used linear structural modeling to explore the factors affecting the turnover intention of hotel employees in Taiwan. A total of 400 questionnaires were distributed to hotel employees. Among these, 350 were valid samples, a valid return rate of 87.50%. The empirical results showed...
Persistent link: https://www.econbiz.de/10009705753
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Strategic brand management in hospitality sector : how to manage co-branding in hotels and restaurants
Genc, Ruhet - In: Acta Universitatis Danubius / Oeconomica (2010) 3, pp. 33-46
Persistent link: https://www.econbiz.de/10009705970