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Make a customer, not a sale : tourist satisfaction in Hong Kong
Agyeiwaah, Elizabeth; Adongo, Raymond; Dimache, Alexandru; … - In: Tourism management : research, policies, practice 57 (2016), pp. 68-79
Persistent link: https://www.econbiz.de/10011555494
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Implicit and explicit loyalty : the role of satisfaction, trust and brand image in mobile telecommunication industry
Yeboah-Asiamah, Eric; Nimako, Simon Gyasi; Quaye, Daniel M. - In: International journal of business and emerging markets … 8 (2016) 1, pp. 94-115
Persistent link: https://www.econbiz.de/10011565211
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Exploiting big data for customer and retailer benefits : a study of emerging mobile checkout scenarios
Aloysius, John A.; Hoehle, Hartmut; Venkatesh, Viswanath - In: International journal of operations & production … 36 (2016) 4, pp. 467-486
Persistent link: https://www.econbiz.de/10011565384
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The impact of perceived customer delight on the frontline employee
Barnes, Donald C.; Ponder, Nicole; Hopkins, Christopher D. - In: Journal of business research : JBR 68 (2015) 2, pp. 433-441
Persistent link: https://www.econbiz.de/10010472554
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Estimation of customer retention for Indian mobile telecommunicatio sector
Reddy, M. Ravindar; Ganesh, Srikanth; Rahul, T.; Mann, … - In: International journal of business information systems : … 16 (2014) 3, pp. 233-246
Persistent link: https://www.econbiz.de/10010478211
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A study of customer satisfaction, service quality and customer loyalty in mobile market
Rangasamy, Shanthi - In: Finance India : the quarterly journal of Indian … 28 (2014) 2, pp. 577-588
Persistent link: https://www.econbiz.de/10010421745
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Mobile ethnography : a pioneering research approach for customer-centered destination management
Stickdorn, Marc; Frischhut, Birgit; Schmid, Josef S. - In: Tourism analysis : an interdisciplinary tourism & … 19 (2014) 4, pp. 491-503
Persistent link: https://www.econbiz.de/10010429794
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A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef; Liu, Fei - In: Business process management journal 20 (2014) 6, pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
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Factors affecting Jordanian consumer loyalty toward cellular phone brand
Al-Hawary, Sulieman Ibraheem Shelash; Harahsheh, Sara … - In: International journal of economics and business research 7 (2014) 3, pp. 349-375
Persistent link: https://www.econbiz.de/10010409321
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Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services : a comparative cross-country study
Qi, Jia-yin; Zhou, Yong-pin; Chen, Wen-jing; Qu, Qi-xing - In: Information technology and management 13 (2012) 4, pp. 281-296
Persistent link: https://www.econbiz.de/10009672490