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Malaysia
17,160
Customer satisfaction
15,533
Kundenzufriedenheit
13,950
Consumer behaviour
7,261
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7,048
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6,915
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6,722
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6,236
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6,200
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4,464
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4,413
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3,094
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2,124
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2,088
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1,874
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1,815
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1,722
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1,719
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1,591
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1,555
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1,507
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1,490
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1,474
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1,299
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1,260
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1,252
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1,232
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1,214
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1,157
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1,152
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1,150
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1,146
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1,141
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1,131
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1,126
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1,110
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1,089
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Rasiah, Rajah
90
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86
Jomo Kwame Sundaram
84
Thurasamy Ramayah
79
Han, Heesup
76
Alam, Md. Mahmudul
66
Fadzlan Sufian
63
Brueckner, Jan K.
61
Homburg, Christian
61
Tham, Siew Yean
61
Baharumshah, Ahmad Zubaidi
53
Ibrahim, Mansor Haji
50
Tang, Chor Foon
50
Mattila, Anna S.
46
Mohamed Ariff
45
Siwar, Chamhuri
45
Smith, Malcolm
44
Sufian, Fadzlan
43
Athukorala, Premachandra
41
Bilotkach, Volodymyr
40
Narayanan, Suresh
38
Svensson, Göran
38
Al-Mamun, Abdullah
36
Evers, Hans-Dieter
36
Sambasivan, Murali
36
Zhang, Anming
36
Aksoy, Lerzan
35
Ameer, Rashid
35
Kassim, Salina
34
Mittal, Vikas
34
Usman, Osly
34
Lim, David
33
Thillainathan, R.
33
Wiebelt, Manfred
33
Law, Chun Hung Roberts
32
Wong, IpKin Anthony
32
Gustafsson, Anders
31
Hüschelrath, Kai
31
Oum, Tae Hoon
31
Said, Jamaliah
31
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Malaysia / Jabatan Perangkaan
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
139
OECD
51
National Bureau of Economic Research
49
World Bank Group
47
International Monetary Fund
43
World Bank
41
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36
Springer Fachmedien Wiesbaden
36
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35
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35
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30
eSocialSciences
27
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24
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Jabatan Perankgaan, Malaysia
21
Bank Negara Malaysia <Kuala Lumpur>
19
Weltbank
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Department of Statistics, Malaysia
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WorldFish Center, Consultative Group on International Agricultural Research (CGIAR)
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IGI Global
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13
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13
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Internationales Arbeitsamt
12
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11
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11
Harvard Institute for International Development
11
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11
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10
EconWPA
10
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10
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10
ToKnowPress
10
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9
International Monetary Fund / Monetary and Capital Markets Department
9
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Journal of air transport management
638
Journal of retailing and consumer services
473
International journal of hospitality management
427
Journal of business research : JBR
352
Tourism management : research, policies, practice
285
Journal of travel and tourism marketing
236
The service industries journal
207
Malaysian journal of economic studies
205
The journal of services marketing
202
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
195
Journal of hospitality marketing & management
192
Journal of Services Marketing
185
Journal of revenue and pricing management
182
International journal of contemporary hospitality management
171
Cogent business & management
156
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
152
Kajian ekonomi Malaysia : journal of the Malaysian Economic Association
146
MPRA Paper
139
International journal of economics and financial issues : IJEFI
126
Tourism management perspectives : TMP
122
SpringerLink / Bücher
121
International Journal of Bank Marketing
119
Transportation research / E : an international journal
116
European Journal of Marketing
114
International journal of business information systems : IJBIS
113
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
110
Asia Pacific journal of marketing and logistics
107
International Journal of Energy Economics and Policy : IJEEP
106
International journal of productivity and quality management : IJPQM
105
Service business
105
Services marketing quarterly
105
Journal of Asian finance, economics and business : JAFEB
102
The TQM journal : the international review of organizational improvement
102
Industrial marketing management : the international journal for industrial and high-tech firms
98
Tourism analysis : an interdisciplinary tourism & hospitality journal
98
Psychology & marketing
95
Journal of service research : JSR
94
International Journal of Contemporary Hospitality Management
87
The Singapore economic review : journal of the Economic Society of Singapore and the Department of Economics, National University of Singapore
81
Asian Review of Accounting
80
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ECONIS (ZBW)
36,951
Other ZBW resources
2,482
RePEc
1,738
USB Cologne (EcoSocSci)
586
EconStor
367
BASE
128
USB Cologne (business full texts)
32
OLC EcoSci
31
ArchiDok
4
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date (oldest first)
1
Airline
travellers' ethnocentric tendencies and their impact on travellers' behaviours : extending consumer ethnocentrism to
airline
services
Ragab, Hany
;
Polo-Peña, Ana I.
;
Mahrous, Abeer A.
- In:
Tourism management perspectives : TMP
49
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014554185
Saved in:
2
Performance measure of online system acceptance and customer satisfaction through airlines websites in
Malaysia
Khan, Humera
;
Dominic, P. D. D.
- In:
International journal of business innovation and research
12
(
2017
)
4
,
pp. 508-524
Persistent link: https://www.econbiz.de/10011719273
Saved in:
3
Chinese customers' evaluation of travel
website
quality : a decision-tree analysis
Sun, Ping
;
Cárdenas, David A.
;
Harrill, Rich
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 476-497
Persistent link: https://www.econbiz.de/10011499274
Saved in:
4
The impact of language and culture on perceived
website
usability
Nantel, Jacques
;
Glaser, Evelyne
- In:
Journal of engineering and technology management : JET-M
25
(
2008
)
1/2
,
pp. 112-122
Persistent link: https://www.econbiz.de/10003723413
Saved in:
5
Measuring e-service quality for online travel agencies
Tsang, Nelson Kee Fu
;
Lai, Michael T. H.
;
Law, Rob
- In:
Journal of travel and tourism marketing
27
(
2010
)
3
,
pp. 306-323
Persistent link: https://www.econbiz.de/10003985076
Saved in:
6
A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites
Hao, Jin-Xing
;
Yu, Yan
;
Law, Chun Hung Roberts
;
Fong, …
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 231-241
Persistent link: https://www.econbiz.de/10010508396
Saved in:
7
Online consumer behaviour and its relationship to
website
atmospheric induced flow : insights into online travel agencies in China
Gao, Lingling
;
Bai, Xuesong
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 653-665
Persistent link: https://www.econbiz.de/10010388513
Saved in:
8
The influence of the assessment of internet websites offering tourist services on the manner of purchase of holiday packages
Szopiński, Tomasz
- In:
Economic research
30
(
2017
)
1,2
,
pp. 1655-1668
Persistent link: https://www.econbiz.de/10012224887
Saved in:
9
Why do consumers trust online travel websites? : drivers and outcomes of consumer trust toward online travel websites
Agag, Gomaa M.
;
El-Masry, Ahmed A.
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
3
,
pp. 347-369
Persistent link: https://www.econbiz.de/10011649204
Saved in:
10
Understanding the WOM behaviour of e-service users : an empirical study in online travel services
Li, Hongxiu
;
Suomi, Reima
- In:
International journal of networking and virtual …
16
(
2016
)
3
,
pp. 221-235
Persistent link: https://www.econbiz.de/10011654293
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