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Critical omni-channel service elements affecting satisfaction and loyalty
Koo, Wanmo - In: International journal of e-business research : an … 16 (2020) 2, pp. 32-46
Persistent link: https://www.econbiz.de/10012302679
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Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar; Pons, Frank - In: Journal of retailing and consumer services 34 (2017), pp. 58-69
Persistent link: https://www.econbiz.de/10011628994
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Causal recipes for customer loyalty to travel agencies : differences between online and offline customers
Silva, Graça Miranda; Gonc̦alves, Helena Martins - In: Journal of business research : JBR 69 (2016) 11, pp. 5512-5518
Persistent link: https://www.econbiz.de/10011590571
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Customer engagement through omnichannel retailing : the effects of channel integration quality
Lee, Zach W. Y.; Chan, Tommy K. H.; Chong, Alain Yee Loong - In: Industrial marketing management : the international … 77 (2019), pp. 90-101
Persistent link: https://www.econbiz.de/10012004178
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The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska; Hsu, Ping-Yu - In: Journal of retailing and consumer services 68 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
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Shopping app features : their impact on customer satisfaction and loyalty
Sinemus, Kathrin; Zielke, Stephan; Dobbelstein, Thomas - In: The international review of retail, distribution and … 32 (2022) 4, pp. 423-449
Persistent link: https://www.econbiz.de/10013411673
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The customer experience in Thailand's multichannel retail environments
Kedwadee Sombultawee; Thanchanok Tansakul - In: Asia-Pacific journal of business administration 15 (2023) 1, pp. 117-138
Persistent link: https://www.econbiz.de/10013537563
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Cross-channel integration and customer experience in omnichannel retail services
Chung, Kyunghwa; Oh, Kyung Wha; Kim, Minjeong - In: Service science 14 (2022) 4, pp. 307-317
Persistent link: https://www.econbiz.de/10014293775
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Online retailer cold chain physical distribution service quality and consumers : evidence from China during the COVID-19 pandemic
Su, Miao; Zhao, Jinjing; Qi, Guanqiu; Kim, Junseung; … - In: International journal of logistics : research and … 26 (2023) 4, pp. 442-459
Persistent link: https://www.econbiz.de/10014322001
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Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta; Ieva, Marco; Mollá Descals, … - In: Journal of retailing and consumer services 76 (2024), pp. 1-9
Persistent link: https://www.econbiz.de/10014460825