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Overall satisfaction formation across channels : an empirical study
Bezes, Christophe - In: International journal of retail and distribution management 50 (2022) 8/9, pp. 922-941
Persistent link: https://www.econbiz.de/10013398140
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Repurchase intention in a physical store : moderated mediating role of electronic word-of-mouth
Liao, Shu-Hsien; Hu, Da-Chian; Fang, Yi-Wen - In: International journal of retail and distribution management 51 (2023) 2, pp. 205-219
Persistent link: https://www.econbiz.de/10013552697
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Determinants of retailer's satisfaction in emerging markets : an integrative SEM-neural network approach
Bhatnagar, Swati; Yadav, Rajan - In: International journal of management practice : IJMP 17 (2024) 3, pp. 356-375
Persistent link: https://www.econbiz.de/10015069586
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Antecedents of store loyalty among Chinese customers
Chu, Yun; Vásquez Párraga, Arturo; Ma, Jianyu - In: International journal of business 23 (2018) 2, pp. 151-165
Persistent link: https://www.econbiz.de/10011863694
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Integriertes Kunden-, Kanal- und Partnermanagement in der Finanzdienstleistungsbranche
Kreyer, Nina - 2006
Persistent link: https://www.econbiz.de/10003284167
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An analysis of operations-oriented drivers of customer loyalty for two service channels
Prud'homme, Andrea M.; Boyer, Kenneth K.; Hult, G. Tomas M. - In: Direct marketing : an international journal 1 (2007) 2, pp. 78-101
Persistent link: https://www.econbiz.de/10003936938
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Multi-Channel-Management im Spannungsfeld von Kundenzufriedenheit und Organisation
Ahlert, Dieter; Evanschitzky, Heiner - In: Thexis : Fachzeitschrift für Marketing ; … 23 (2006) 4, pp. 21-25
Persistent link: https://www.econbiz.de/10003384336
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Multi-channel customer management : delighting consumer, driving efficiency
Peterson, Michael; Gröne, Florian; Kammer, Karsten; … - In: Journal of direct, data and digital marketing practice … 12 (2010/11) 1, pp. 10-15
Persistent link: https://www.econbiz.de/10008651789
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Antecedents of retailer loyalty : simultaneously investigating channel push and consumer pull effects
Chiou, Jyh-shen; Wu, Lei-yu; Chuang, Min-chieh - In: Journal of business research : JBR 63 (2010) 4, pp. 431-438
Persistent link: https://www.econbiz.de/10003962311
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Cross-cultural study of channel relationship factors : antecedents of satisfaction in a retail setting ; a commentary essay
Kale, Sudhir H. - In: Journal of business research : JBR 63 (2010) 4, pp. 439-441
Persistent link: https://www.econbiz.de/10003962314