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When we practice to deceive : service worker manipulation and (mis)behavior on cruise ships
Pressey, Andrew D.; Harris, Lloyd C. - In: Journal of travel research : a quarterly publication of … 63 (2024) 2, pp. 447-465
Persistent link: https://www.econbiz.de/10014582248
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Visitor satisfaction of Zoo tourism in Ghana
Agyeman, Yaw Boakye; Asebah, Paul - In: Tourism planning & development 20 (2023) 6, pp. 1140-1159
Persistent link: https://www.econbiz.de/10014393328
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Effects of residency and entertainment events on quality, satisfaction, and future intentions
Kim, Kakyom; Weldon, Ann Marie; Malik, Tarun - In: Tourism analysis : an interdisciplinary tourism & … 15 (2010) 6, pp. 713-724
Persistent link: https://www.econbiz.de/10008840354
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Value equity in event planning : a case study of Macau
Rosenbaum, Mark S.; Wong, IpKin Anthony - In: Marketing intelligence & planning 28 (2010) 4, pp. 403-417
Persistent link: https://www.econbiz.de/10008652225
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How to create attractive and unique customer experiences : an application of Kano's theory of attractive quality to recreational tourism
Högström, Claes; Rosner, Marina; Gustafsson, Anders - In: Marketing intelligence & planning 28 (2010) 4, pp. 385-402
Persistent link: https://www.econbiz.de/10008652227
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Differentiation for competitive advantage in a small family business
Douglas, Alex; Douglas, Jacqueline; Davies, John - In: Journal of small business and enterprise development 17 (2010) 3, pp. 371-386
Persistent link: https://www.econbiz.de/10008653386
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Identifying the factor structure of customer satisfaction with public leisure services
Liu, Yi-de; Hsu, Hui-hsien - In: International journal of leisure and tourism marketing … 1 (2009/10) 3, pp. 288-303
Persistent link: https://www.econbiz.de/10003925240
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Determining improvement priorities of public leisure facilities be revised Importance-Performance Analysis
Hsu, Hui-hsien; Lin, Chi-fan; Liu, Yi-de - In: International journal of services and operations management 8 (2011) 4, pp. 471-486
Persistent link: https://www.econbiz.de/10009153473
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THEMEQUAL : adapting the SERVQUAL scale to theme park services ; a case of Hong Kong Disneyland
Tsang, Nelson K. F.; Lee, Louisa Y. S.; Wong, Alan; … - In: Journal of travel and tourism marketing 29 (2012) 5/6, pp. 416-429
Persistent link: https://www.econbiz.de/10009626889
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Measurement of visitors' satisfaction with public zoos in Korea using importance-performance analysis
Lee, Hyung-Sook - In: Tourism management : research, policies, practice 47 (2015), pp. 251-260
Persistent link: https://www.econbiz.de/10010499449