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Service value revisited : spec...
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Beziehungsmarketing
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Gremler, Dwayne D.
59
Cepeda Carrión, Gabriel
16
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13
Bitner, Mary Jo
10
Gwinner, Kevin P.
10
Ruiz, David Martín
9
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7
Zeithaml, Valarie A.
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Barroso Castro, Carmen
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Leal, Antonio
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Priluck, Randi
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Journal of the Academy of Marketing Science
7
Journal of service management
6
Journal of marketing education : JME
5
Journal of service research : JSR
5
Journal of Service Management
4
The service industries journal
4
International journal of service industry management : IJSIM
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Journal of retailing
3
Handbook of partial least squares : concepts, methods and applications
2
International business review : the official journal of the European International Business Academy
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Investigaciones Europeas de Dirección y Economía de la Empresa (IEDEE)
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Journal of Services Marketing
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Journal of education for business
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Papeles de economía española
2
The Service Industries Journal
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Contemporary thoughts on corporate branding and corporate identity management
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European journal of marketing
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Handbook of service science ; [Vol. 1]
1
International Journal of Wine Marketing
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Journal of Business Research
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Journal of Consumer Marketing
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Journal of Intellectual Capital
1
Journal of Knowledge Management
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Journal of knowledge management
1
Journal of professional services marketing
1
Logistics information management
1
Managing service quality : MSQ ; an international journal
1
Marketing-mix strategies - distribution strategy and pricing strategy
1
Psychology & marketing
1
Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention
1
Services marketing quarterly
1
The journal of services marketing
1
Tourism management : research, policies, practice
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World association for sport management series
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ECONIS (ZBW)
41
OLC EcoSci
31
Other ZBW resources
10
RePEc
4
USB Cologne (EcoSocSci)
4
EconStor
2
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31
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Saved in:
32
Do service guarantees guarantee greater market value?
Meyer, Jeffrey
;
Gremler, Dwayne D.
;
Hogreve, Jens
- In:
Journal of service research : JSR
17
(
2014
)
2
,
pp. 150-163
Persistent link: https://www.econbiz.de/10010356832
Saved in:
33
Service alliances between unequals : the apple does not fall far from the better tree
Bleijerveld, Jeroen F. J.
;
Gremler, Dwayne D.
;
Lemmink, Jos
- In:
Journal of service management
26
(
2015
)
5
,
pp. 807-822
Persistent link: https://www.econbiz.de/10011503593
Saved in:
34
Extreme makeover : short- and long-term effects of a remodeled servicescape
Brüggen, Elisabeth C.
;
Foubert, Bram
;
Gremler, Dwayne D.
- In:
Journal of marketing
75
(
2011
)
5
,
pp. 71-87
Persistent link: https://www.econbiz.de/10009297017
Saved in:
35
Paradigms in service research
Tronvoll, Bård
;
Brown, Stephen Walter
;
Gremler, Dwayne D.
- In:
Journal of service management
22
(
2011
)
5
,
pp. 560-585
Persistent link: https://www.econbiz.de/10009405818
Saved in:
36
Services marketing : integrating customer focus across the firm
Zeithaml, Valarie A.
;
Bitner, Mary Jo
;
Gremler, Dwayne D.
-
2006
-
4. ed.
Persistent link: https://www.econbiz.de/10002479809
Saved in:
37
Why customers build relationships with companies - and why not
Hennig-Thurau, Thorsten
;
Gwinner, Kevin P.
;
Gremler, …
- In:
Relationship marketing : gaining competitive advantage …
,
(pp. 369-391)
.
2000
Persistent link: https://www.econbiz.de/10001456734
Saved in:
38
Online reviews generated through product testing : can more favorable reviews be enticed with free products?
Garnefeld, Ina
;
Krah, Tabea
;
Böhm, Eva
;
Gremler, Dwayne D.
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
4
,
pp. 703-722
Persistent link: https://www.econbiz.de/10012587389
Saved in:
39
Mapping of Journal of Service Research Themes : a 22-year review : editorial
Donthu, Naveen
;
Gremler, Dwayne D.
;
Kumar, Satish
; …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 187-193
Persistent link: https://www.econbiz.de/10013268006
Saved in:
40
Rapport-building behaviors used by retail employees
Gremler, Dwayne D.
;
Gwinner, Kevin P.
- In:
Journal of retailing
84
(
2008
)
3
,
pp. 308-324
Persistent link: https://www.econbiz.de/10003782192
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